Hotline for number portability: 8 800 250 8 250 or 8 800 250 0890 (toll-free).
The MNP service (Mobile Number Portability; mobile number portability) allows the subscriber to change the operator mobile communications while retaining the existing mobile number(federal).
Starting from December 1, 2013, you can apply to MTS and write an application for switching to MTS service, keeping your current phone number.
Congratulations! Now you are an MTS subscriber with your old number.
You can choose any of the current MTS tariffs that are open for connection and transition.
Initially, you will be issued a new SIM card with the “Tariffe” tariff, which will be valid on your number after the transfer, if you did not select a different tariff when submitting the application.
Since some tariffs require an advance payment, make sure that you have enough funds on your account to pay for the services according to the terms of the selected tariff. Dial to check your balance *100#
After porting the number when replenishing the account through the terminal, do not forget to select the MTS operator!
1 The operator transfers the fee for the "Save (port) number" service to maintain a common database in which ported numbers are stored. This database is currently created and maintained by a government-appointed enterprise, the Central Research Institute of Communications.
All prices are inclusive of VAT.
A mobile phone with many applications and access to the Internet has long ceased to be something unusual. In the daily “battle for the client”, mobile operators invent new “super-profitable” tariffs and offers. Until recently, to keep our compatriots from switching from one cellular company to another, in most cases, could be the inevitable troubles associated with changing the phone number.
Since January 2013, Russians have the opportunity to save their phone number when changing mobile operator. The decree of the government of the Russian Federation, enthusiastically called by the press the Law "On the abolition of mobile slavery", obliged Russian operators cellular communication provide customers with the MNP – Mobile Number Portability service, which makes it possible to apply for the preservation of the current phone number when changing companies.
How is the change of operator with the preservation of the number? What documents do you need to provide for this? Can there be difficulties when changing one mobile operator to another?
Regardless of which company’s SIM card is used to change the operator while maintaining the number, there are general principles transition:
It is logical to assume that the "Law on MNP" is primarily on the side of consumers of cellular services, that is, subscribers. But are the rights of a mobile operator losing a subscriber protected by this resolution? For example, if the operator is changed while maintaining the number from MTS to Megafon, is the subscriber obliged to notify MTS in advance of this?
In order to change the operator, the owner of the number must leave an application only in the company where the transfer will be made. He is not obliged to warn in advance the company from where the subscriber is going to transfer.
Legislators have set specific deadlines within which the cellular company must change the operator while maintaining the number. For anyone legal entity who left an application for this service, all numbers indicated in the application are renewed within 29 days. For individual this period is even shorter - only 8 days. During this time, the operators must carry out the necessary reconciliation of the subscriber's personal data.
How does the subscriber use cellular communications until the change of operator with the preservation of the number is made? During this period, having both SIM cards in hand - new and old, the subscriber continues to use the services of the "donor" until he receives an SMS indicating the time and date of the transition.
Subscribers who have already gone through the transfer procedure with the preservation of the number often warn that it is very important not to allow “zero” or negative balance on the SIM card of the “donor” operator. No money in the account cell phone may well serve as a reason for the operator to refuse the transfer.
What does a subscriber need to do in order to become a Beeline subscriber by retaining the existing cell phone number of another operator? For example, let's consider how the operator is changed step by step while maintaining the number from Megafon to Beeline.
A subscriber who wants to change the SIM card served by Megafon to a Beeline SIM card without changing the previous phone number will need to contact any office of the new operator, having an identity document with him. The employee will help the future client fill out an application to change the operator while maintaining the existing number. In addition to a personal appeal to a communication salon or office, subscribers now have the opportunity to leave a corresponding application online in a special section on the operator's website.
The next step is to conclude an agreement with Beeline and receive a SIM card from this company. The subscriber for the new SIM card will need to choose any tariff of the new operator. If the application was made online, you can order the courier delivery of the SIM card and contract for free.
Next, you need to pay 100 rubles for NMP and additionally for a new SIM card, according to the selected tariff. The completed application for the NMP service will be considered by the company within 8 days. Throughout this period, the subscriber can use the Megafon SIM card, while not allowing a zero or negative balance. The Beeline SIM card can also be used immediately after being handed over - it will be connected to a temporary number.
The subscriber will be notified about the current status of the submitted application and about all operations by means of SMS messages. A day before the transfer of the number, the subscriber should receive a message with information about the time when it is necessary to rearrange the Beeline SIM card into your phone.
For those subscribers who decide to use the services of another major operator - Megafon, there are also two ways to fill out an application: in a communication salon or on the official website of the company. What does it look like, for example, changing the operator while keeping the number from Tele2 to Megafon?
The process of transferring to the MTS cellular communication company with the preservation of the telephone number is almost the same. But it is worth noting that this company does not have an online application filling service. Changing the operator while maintaining the number from Tele2 to MTS includes the following steps:
Separately, it is worth mentioning the transition with the preservation of the number to Tele2, an operator that is not included in the Russian top three, but has already gained some fame in our country with a relatively democratic pricing policy.
To switch to the service of this operator with his telephone number, the subscriber will have to personally write an application at the Tele2 office (communication salon). Further, the procedure is not much different from the examples already given: the subscriber to whom the SIM card is registered needs to come with a passport to the communication salon and write an application, sign an agreement with the company. On the same day, he will be given a SIM card from the Tele2 company.
After that, within 8 days, the subscriber should receive an SMS indicating when the phone number will be transferred, and they will need to rearrange the SIM card in their phone. During this period, the subscriber is obliged to liquidate debts to the “donor” company, if any.
After turning on the Tele2 SIM card, the subscriber's number may be unavailable for some time, but not more than half an hour - as a rule, this is warned in advance when concluding an agreement.
Amendments to the Federal Law "On Communications", namely in Article 46 of this law, provide for the responsibility of a cellular communication company for violation of the terms for transferring a telephone number. Thus, if the transfer of the subscriber's telephone number is still not completed within the prescribed 8 days, the operator who has violated the deadlines for transferring the number to another company is obliged to provide the client with the opportunity to use cellular communications free of charge until the moment when the operator is actually changed while maintaining the number.
31.07.18 81 573 12
A year ago, I had to switch carriers.
Grigory Yaroshenko
changed carrier twice and kept the number
At the office of the company where I got a job, the signal was not caught. The building was out of range of my cellular network. Colleagues who used the services of other operators, everything was in order.
It turned out that changing the cellular operator is simple. I went to the service office, chose a suitable tariff, signed an agreement and after 8 days connected a new SIM card. My number has remained the same.
I'll tell you how to do the same.
In addition to the quality of communication, as was the case in my case, there is another reason to change the mobile operator - money. Not all operators have convenient tariffs and packages: in my case, I had to pay for minutes of conversation that I did not use, and pay extra for Internet traffic, which was often not enough.
Understanding this problem, operators come up with more favorable rates and thus try to compete with each other for subscribers' money. For example, Tinkoff-mobile has an individual tariff constructor, according to which I can clearly determine how much traffic, minutes and services I need.
In Russia, at the legislative level, it is possible to change the operator and keep the number. Even the three digits at the beginning of the number will not change. Everything will remain as before: the data in your Google account, in the bank and mailing list of your favorite store.
You can switch with your number to another operator only within your region. It is technically impossible to transfer a number to another city. Phone numbers are tied to the region - this is provided for by the telephone numbering plan of Russia.
Number porting will be denied if it is issued to another person. A few years ago, my colleague bought a sim card at the counter of a mobile operator in mall. She did not have a passport with her, and in order not to lose the buyer, the seller entered his data into the contract - now it is illegal, but then it was still possible.
When she wanted to change the operator, she was offered to reissue the number to herself. To do this, it was necessary to find the same seller and bring him with a passport to the office. It was impossible to do this, so the number could not be ported.
But if the contract is drawn up for you, and you are not moving anywhere, the number can be transferred. Here's what to do.
First you need to make sure that the number is not blocked and there is money on the account.
To check the balance, there is different ways. You can send a USSD command or download an application. In the latter case, access to the balance will always be at hand.
MTS
Some payments are charged once a month, for example, for services in roaming. If they are accrued after the number is transferred, an SMS will be sent from the new operator with a request to pay the debt. In accordance with the Rules for the provision of services telephone connection 10 days are given for this. Then the number will be blocked.
To switch to a new operator with your number, you need to fill out an application. You will need to provide passport information. They must match those contained in the service contract with the current carrier. Therefore, first you need to find this agreement among your papers and check it.
If the contract is lost or the data does not match, you need to go with your passport to the operator's office.
I had to do just that, because in seven years I managed to change my residence permit, and then my passport. According to the rules, I had to inform the mobile operator about this, but I forgot. I remembered only when I filled out an application for porting the number.
If there is no computer at hand, it is convenient to apply in mobile application. I'll show you how to do this using the Tinkoff-mobile application as an example.
Install the app on your smartphone:
Select the packages of calls, SMS and Internet traffic you need:
Select the number portability option and fill in your passport details:
After that, the courier will bring you an application and a SIM card to your home or office.
Before signing the application, you need to carefully read the terms of the transfer. They differ from operator to operator. For example, Beeline and MTS charge 100 rubles for porting a number.
Porting a number to MTS costs 100 R 
In "Beeline" - also 100 R 
The client has the right to choose the date from which his new SIM card will be valid. If the current tariff is paid for a month in advance, it makes sense to wait until it ends.
The former operator does not need to write additional statements. The contract with him terminates automatically, there is no special procedure for closing it. If there is money left on the account, they will not burn out, and in order to return them, you need to come to the office of the previous operator with a passport.
The rules of telephone communication give eight days to port the number. All this time, both SIM cards will work - both the old one and the new one with a temporary number. Use this to test the quality of the connection. If you are not satisfied, you can refuse the transfer. Tinkoff-Mobile generally offers to first take a card for a test, and then decide whether to port the number or not.
Within eight days, the new operator will inform you about the progress of the transfer. It does not matter which SIM is in the phone - messages will be sent to both numbers.
The day before the transfer, the operator will inform you that tomorrow you will need to install a new SIM card in your phone. On the first day, the connection may fail, you will also be warned about this. Outgoing calls and SMS may not work in the first half hour after installation, and incoming calls - up to six hours after installation.
You can opt out of number portability after the application has been submitted. This case is also provided for by the Rules for the provision of telephone services:
You have six days from the date of application to make a final decision. If you change your mind, tell either of the two operators.
If we just leave the mobile operator, no one remembers us. Another thing is when we leave with porting the number. The current operator receives a request from the new one, and we fall into the field of view of unknown managers. They see an outflow of money from the company and rush at us like kites.
When I left MTS, I suddenly had a personal manager. He informed me about my status as a VIP client and offered to consider new terms of service. I needed the transition for technical reasons, so I refused. But my friend in a similar situation accepted an offer from the current operator. She switched to a tariff that was not in open access. Now 15 GB of Internet cost her 300 rubles.
Many who want to improve the quality of telephone services are thinking about how to change the operator while maintaining the phone number. In this case, all acquaintances and friends will be able to call the subscriber using old contacts and will not have to notify them additionally. Depending on which operator is used for communication and which service provider is needed in the future, the methods of change, their cost and deadlines will also differ. Let's consider this information in more detail.
It is possible to change the cellular service provider to another, while leaving the previously used set of identifying numbers. Although such a procedure takes time, after it each subscriber will have the desired service parameters and his old contacts. Different cellular providers process the change in different ways, but in all cases, the first step will be to contact the future service provider company for clarification.
A prerequisite for changing the operator is the repayment of all debts to him. To perform this procedure, you need to contact the old company, see the status of the subscriber's accounts. Next, you should go to a new operator, conclude a service agreement with him, after which a temporary SIM card will be issued. In the next step, the old provider will transfer the information about the number to the second one, and the subscriber will be able to get the previously used contact, which is serviced by the new mobile provider.
Every person who wants to receive good and quality services in mobile network, must understand that he can change at any time service company at minimal cost, without affecting your combination of numbers for identification. This was legally confirmed by the leadership Russian Federation to ensure that the cellular coverage market is transparent and competitive.
Companies perform the number transfer procedure in different ways. Cellular providers make this process with great effort, since a large amount of information must be transmitted during such a transition, and the old provider loses a client in the process. In such circumstances, firms are forced to support high quality services to minimize the number of users changing mobile providers.
The timing of the transition from one operator to another while maintaining the number may be different, it all depends on the desires and the state of information about the client being transferred. The waiting period can last from several hours to 6 months, but in most cases within 1-2 days this transfer carried out. The cost of the transition is standard for all mobile providers (Beeline, MTS, Megafon, Tele2), it is 100 rubles per operation.
Other additional fees may be imposed by individual firms for service in special tariff plans, installing new features or enhanced communication options. During a consultation with specialists from Beeline, MTS, Megafon or Tele2, it is worth clarifying all the points of interest and asking what the payment will be charged for. Here you also need to clarify the transition time that will be needed, because these data will be the most reliable, since they take into account the specifics of the client.
