1C:ITS Industry is a service that is part of the comprehensive support for 1C:ITS that 1C, together with its partners, provides to users of 1C:Enterprise programs. It is intended to support users of certain industry and specialized solutions using various means of communication (hereinafter referred to as Industry Software). Users and partners can find a list of solutions with a Service Support Category, respectively, in the user’s Personal Account Partner Account.
User support.
After activating the 1C:ITS Industry service, in addition to the services provided under the main 1C:ITS contract, users will have access to the following services:
Registered users of Industry software can activate the 1C:ITS Industry service. The service is not an independent type of 1C:ITS support contract and is considered active only if the user has a valid 1C:ITS contract (except for Basic versions of Industry Software). Instructions for activating the service by the user are posted in the “Additional Information” section.
To provide support for the 1C:ITS Industry software service for different Industry software, a separate activation of the service is required for each Industry software. For legal entities and organizations that consist of several legal entities (with an extensive branch structure, for retail chains, holdings, etc.) that have acquired several Industry Software of the same name, in order to receive service for these Industry Software, it is enough to register one 1C service: ITS Industry.
When activating the 1C:ITS service, the Industry user indicates the period in which the service will operate. The start of the service can be specified from any date of any month, but not earlier than the 1st day of the current month.
The 1C:ITS Industry service can be purchased through partners of the 1C company and in the 1C-Online online store, please note that the cost of the service depends on the chosen purchase method.
The cost of support for the 1C:ITS Industry service depends on the complexity of the development and maintenance of the Industry Software (price Category of the service), one Category is defined for each Industry Software. Users and partners can find a list of solutions with a Service Support Category, respectively, in the user’s Personal Account (for registered products) and in the Partner’s Account.
Cost of the service (including electronic delivery) when purchased through partners of the 1C company:
| № | 1C: ITS INDUSTRY | Period 12 months |
Period 6 months |
Period 3 months |
Period 1 month |
Preferential on 12 months (scheme 8+4) |
|---|---|---|---|---|---|---|
| 1 | 1C:ITS Industry Basic | 6 800 | 3 600 | 1 900 | 900 | 4 600 |
| 2 | 1C:ITS Industry 1st Category | 13 700 | 7 200 | 3 800 | 1 800 | 9 200 |
| 3 | 1C:ITS Industry 2nd Category | 27 400 | 14 400 | 7 600 | 3 600 | 18 400 |
| 4 | 1C:ITS Industry 3rd Category | 54 800 | 28 800 | 15 200 | 7 200 | 36 800 |
| 5 | 1C:ITS Industry 4th Category | 82 200 | 43 200 | 22 800 | 10 800 | 55 200 |
| 6 | 1C:ITS Industry 5th Category | 109 600 | 57 600 | 30 400 | 14 400 | 73 600 |
Cost of the service when purchased through the 1C-Online website:
| № | 1C: ITS INDUSTRY | Period 12 months |
Period 6 months |
Period 3 months |
Period 1 month |
|---|---|---|---|---|---|
| 1 | 1C:ITS Industry Basic, Electronic version | 7 480 | 3 960 | 2 090 | 990 |
| 2 | 1C:ITS Industry 1st Category, Electronic version | 15 070 | 7 920 | 4 180 | 1 980 |
| 3 | 1C:ITS Industry 2nd category, Electronic version | 30 140 | 15 840 | 8 360 | 3 960 |
| 4 | 1C:ITS Industry 3rd category, Electronic version | 60 280 | 31 680 | 16 720 | 7 920 |
| 5 | 1C:ITS Industry 4th category, Electronic version | 90 420 | 47 520 | 25 080 | 11 880 |
| 6 | 1C:ITS Industry 5th category, Electronic version | 120 560 | 63 360 | 33 440 | 15 840 |
For questions related to the operation of the service, please contact: [email protected].
Categories of support and coordinates of consultation lines for software product developers supported by the 1C:ITS Industry service (with the corresponding Information Letters) can be found by users and partners, respectively, in
The ITS Industry Basic service is linked to the personal account of the user's website portal.1c.ru and enables users of the 1C software product: Accounting in housing and communal services management companies, homeowners' associations and housing cooperatives. Basic version: use uploading to GIS Housing and Communal Services and receive technical support.
To register for the Industry Basic ITS service you must:
1. Go to the website portal.1c.ru.
3. On the “Software Products” tab you can see a list of purchased and registered 1C programs.
4. Go to the “Configuration Maintenance Services” tab.
5. Click on the “Activate Configuration Maintenance Service” button.
6. Fill out the registration field that opens:
In the “Software product” field we indicate – 1C: Accounting in housing and communal services management companies, HOAs and housing cooperatives or 1C: Housing and communal services enterprise management;
In the “Serial number” and “PIN code” fields, we indicate the service activation data (they can be viewed in the yellow envelope “1C: ITS Industry” or received electronically from the 1C partner from whom the service was purchased).
In the “Validity period” field, check that the beginning and end of the service activation period are filled in correctly.
7. After filling out all the fields, clicking on the “Activate” button will open an additional confirmation message. If the data is correct, press the button.
8. If all actions are completed correctly, a new line will be added on the “Agreements” tab.
9. To activate the upload of data to the GIS Housing and Communal Services, you must enter the login and password from your personal account on the portal.1c.ru website with the activated ITS Industry Basic service in the 1C: Accounting in housing and communal services management companies, HOAs and housing cooperatives. Basic version" in the menu: "Information disclosure" - "Uploading data to the GIS housing and communal services".
Why does a company need an ITS contract?
It's no secret that the correct operation of financial and economic applications is ensured through periodic 1C updates.
The legislative framework of the state is in a state of permanent change, which means that enterprises need the latest information and the fastest possible update of versions of working applications, which, in order to avoid errors, must comply with all the requirements of current legislation.
Otherwise, working according to outdated methods and standards can lead to the accumulation of errors and the emergence of problems, which, if detected late, are often very problematic to eliminate.
An information technology support system (ITS) has been developed for 1C:Enterprise users, designed to provide information support to enterprises. It includes:
I. A huge amount of materials and recommendations for using the software:
Due to the wide range of applications of ITS, it is divided into several types, which have their own specifics and scope:
ITS PROF
This type of ITS will make the work of specialists working with the 1C:Enterprise program more efficient and constantly making certain decisions at different levels of the enterprise. Very often, important decisions are based on the latest changes in a particular area of legislation, which requires efficiency in searching, collecting and analyzing all the necessary information.
ITS Construction
This type of ITS is designed for construction organizations that need the most up-to-date information and is intended for a number of key specialists, such as a manager, chief engineer, beginner and experienced estimators, lawyer, foreman, designer, accountant, IT specialist.
Currently, more and more organizations are working on licensed software products from 1C. This has huge advantages, including high-quality support, good documentation, the ability to regularly update the program, etc.
Maintaining the relevance of licensed programs from 1C requires a mandatory agreement for Information Technology Support (ITS). But many clients treat this too formally and the real advantages of ITS are less obvious to them. We will try to explain in a little more detail why ITS is needed and how to use it to the maximum.
ITS - Information and technological support "1C:Enterprise" is the comprehensive support that 1C and partners provide to users of 1C:Enterprise programs.
The 1C:ITS information system is intended for managers, personnel officers, economists, accountants, accountants and IT specialists.
An ITS agreement can be concluded for a specific period according to the following options:
| 1 month | 3 months | 6 months | 12 months | 24 months | |
| ITS PROF | |||||
| ITS Techno | - | - |
“8+4” scheme for preferential ITS PROF
For users who have a coupon for a preferential ITS PROF for 3 months (issued when purchasing new programs, with the exception of educational and basic versions), the “8+4” contract scheme is available. This scheme implies that the user can receive instead of 3 months of free support = 4 months by concluding an ITS PROF agreement for 12 months.
Thus, the company can use the services of ITS PROF for 12 months, while paying only for 8 months.
Of course, he can turn to colleagues, trusted Internet sites and magazines for help. And here various BUTs arise:
And is it worth torturing yourself if you have a reliable and proven assistant right at your fingertips, especially since when you purchase the program, the first 3 months of service are provided free of charge. It is during this period that it is advisable to learn all the advantages of 1C: ITS, in order to calmly pay for support in the future, making maximum use of the capabilities of both the ITS disk itself, the site www.its.1c.ru, and the services provided by 1C and partners “ 1C" under the ITS agreement.
One of the interesting functions of ITS PROF is that you can call our company’s consultation line. However, it often happens that even if there is a qualified specialist on the other side of the phone who knows how to help you, it can take a lot of time to explain the step-by-step algorithm of actions, and it is usually not as clear as seeing the pictures before your eyes.
In situations where 1C users ask how to reflect this or that operation in the program correctly, the consultation line employees explain how to find a detailed answer (the necessary material) on the disk/website www.its.1c.ru. At the same time, it will be described in great detail how to solve this or that issue. The user, using detailed instructions and screenshots from the program, can independently or with the help of 1C specialists figure out the solution to the problem.
The opportunities provided by information technology support are much greater than those described above. You can always contact our specialists to get more detailed information about the services and capabilities of the ITS service. Also, our managers, taking into account all your needs, will select the optimal tariff for you.
