If the problem occurs with the owner of the iPhone 4, most likely one of the microphones is broken. This model has two. The service center will replace the structural part with a new one. If sound problems appeared after the gadget was dropped, hit, you have problems with the audio controller. This part must be replaced as soon as possible. This must be done in a trusted service center.
Sometimes the user, without realizing it, presses the side key during a conversation, this turns on silent mode. In this situation, it is necessary to check which mode is activated, whether the volume on the iPhone is turned down.
The reason is considered separately - the installation of suspicious programs. The user must remember which applications he installed recently. Only after deleting the application and rebooting, the iPhone will function normally again.
There are no specific patterns that would accurately indicate the presence of problems. An experienced craftsman carefully inspects the device, checks it, and only then proceeds to repair.
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Now we will figure out the reasons why your interlocutor cannot be heard on your iPhone through the auditory / voice / conversational speaker (not to be confused with polyphonic). However, we recommend contacting service center for qualified assistance if the breakdown is of a hardware nature.
This article is for everyone iPhone models 11/Xs(r)/X/8/7/6 and Plus on iOS 13. Older versions may have different or missing menu items and hardware support mentioned in the article.
Have you noticed that during some calls on the iPhone, the interlocutor is not heard? This problem is among iPhone owners very widespread.
Her reasons are as follows:
Ask your question to a specialist
Do not know how to solve a problem in the operation of your gadget and need expert advice?
Let's look at how to solve the problem when you can not hear the interlocutor on the iPhone.
Initially, you should check the basic settings. It is required to make sure that during the conversation the volume level is not set to the minimum value. When calling, adjust the volume using the control buttons - the volume indicator with its current state will appear on the screen.
The user should also check if it is connected to the iPhone wireless headset, since there will be no sound in the receiver of the device in this situation. We check that nothing is connected to the dock connector or headphone jack, and that the gadget is not frozen in headset mode. You also need to go to "Settings", select "Bluetooth" and disable this option.
The iPhone receiver will not function properly if it is dirty or blocked. It is necessary to perform the following steps, after each of the actions checking the operability:
Very often, the problem with the speaker on the gadget is associated with an error in the software. To resolve the issue, we forced reboot device by holding down the "Power" and "Home" buttons (on iPhone 7/7 Plus and newer - the volume down button). This process will reset existing errors.
A more effective method of fixing a software error would be to restore the iPhone. The work computer must have current version iTunes. On Mac, you can update iTunes on Mac App Store in the "Updates" section, and on Windows - go to the "Help" section, select "Updates" there. If iTunes is not installed on your computer, then from the official resource https://www.apple.com/ru/itunes/download/ you should download latest version.
We carry out following instruction:
After finishing
IPhone owners regularly receive operating system updates and quality warranty service, however, quality is not always a guarantee of absolutely stable operation of the device. Like any smartphone, the iPhone can fail from time to time. Let's talk about one of the most common problems of IOS users, when the IPhone does not hear the interlocutor well.
If you recently purchased a phone and the problem “the interlocutor cannot hear me during a conversation” immediately appeared, make sure that:
Also, the cause of poor sound may be an incorrect update of the operating system, an attempt to install a jailbreak, interception of telephone conversations by other applications (including virus software).
It is worth noting that in 99% of cases, along with the problem of poor hearing from the groans of the interlocutor on the iPhone, the sound recording function through standard application. If you were updating IOS before the crash, try the following steps.
Clear your phone of recent installed applications and reload it. Some users note that programs such as Whatsapp, Viber and Telegram can affect the work standard utility to make calls. The reason is bugs in latest updates applications.
Perform data recovery from using iTunes or iLou d. According to default settings, the iPhone regularly creates backup data and sends it to the iCloud service. A backup is also created each time the phone connects to iTunes. You can roll back your phone settings using a backup that was created even before the crash occurred in the OS.
Wait for the exit new version firmware. Very often, the problem lies precisely in the bugs from the developer that arise during the creation process. new firmware. Usually, unsuccessful firmware eliminated within 1-2 days. IOS will be updated "over the air" automatically.
In the event of a hardware failure, the only solution is to completely replace the upper iPhone cable. It makes no sense to replace individual components, because they cannot be officially purchased, and the use of non-certified spare parts will lead to the complete inoperability of the iPhone (without the ability to turn on the device).
To replace the cable, you must first disconnect the non-working part, as shown in the figure.
Take a new part and pay attention to the noise reduction microphone before installing it. It should have a protective mesh indicating serial number spare parts. In some cases, the noise canceling microphone may be covered with black tape. Don't forget to peel it off before you start.
Sometimes an Apple smartphone user is faced with the most annoying problem - when the interlocutor is not heard on the iPhone 6. In exceptional cases, this is due to operator failures. If so, and on iPhone 6 you can’t hear the interlocutor due to loss cellular communication just wait a while and reboot your device. If this does not help, you need to look deeper for the root of the problem.
First of all, if your iPhone 6 lost sound during a conversation, you should update the operating system and restore the phone. These steps help to independently solve many problems in the operation of Apple devices. However, if this does not help, and during a conversation on the iPhone 6, the interlocutor is still not heard, there is a significant reason for concern. However, do not rush to panic.
If the sound is gone on the iPhone 6 and you can’t hear the interlocutor, make sure that it’s not inattention. In conversation mode, use the volume buttons - what if during the last conversation you accidentally turned the volume down to a minimum? As for breakdowns, the first thing to do is to suspect a broken speaker. Also, the reason that the interlocutor cannot be heard in iPhone 6 may be due to a malfunction of the audio codec on the board.
Slightly less common in the iPhone 6 is the sound disappearing during a conversation when the phone thinks that headphones are connected to it. Try to insert the headphones into the audio jack and pull it out sharply. If the audio jack and the cable connected to it are in order, this simple measure will help. Also, it will not be superfluous to clean the sound channel - it is possible that the interlocutor is not heard on the iPhone 6 due to dirt getting into the speaker hole.
The fastest and safest way to find out why the other person is not heard on the iPhone 6 is to seek the help of specialists. Our service center provides free device diagnostics. The company's masters will quickly determine the exact reason why the sound disappeared on the iPhone 6, and then offer options for solving the problem. Depending on the specific problem, device repair will take from one hour to two business days.
Modern phones are no longer used for their intended purpose. Now it is a music player, video and photo camera, GPS navigator, etc. Of course, phones are used for conversations, but less often than before. But even if the interlocutor is hard to hear on the iPhone 6, then this is a reason for the owner to worry. Such expensive gadgets from Apple should work properly.
Unfortunately, not a single phone is immune from this. Even the new flagships iPhone 7 and 7 Plus are at risk.
Let's start with the banal. Inexperienced users, when talking, simply make the speaker sound quieter by involuntarily pressing the volume down button on the side panel. In this case, you do not even need to open the "iPhone 6" settings. To set the maximum volume, you need to call someone and already during the call, use the side keys to increase the volume.
Judging by the messages on various forums, a simple action helps many users: insert and pull out the headset. If it helps, then that's great, but if not, then move on.
Another reason: the shipping film. After buying a new smartphone, there is always a film on the screen, which for some reason people do not remove. They do it ostensibly in order to preserve the beautiful appearance, but this film can simply block the speaker, which will make it hard to hear the interlocutor.
Cases can block sound too. Usually they have a hole for the speaker, but it sometimes gets clogged with debris. Try to clean it and test your phone again.
If the mesh that covers the membrane and serves as a kind of protection from debris could become clogged, then you need to use a cotton swab with alcohol or a toothbrush to clean it. Also try blowing it out and taking out the debris.
If cleaning helped, then great. True, dirt accumulates not only outside, but also inside. Therefore, sometimes the phone must be disassembled in order to clean the debris from under the mesh.
For disassembly, special asterisk screwdrivers are used. Most likely, you do not have them, so you will have to contact the service center. If essential tool If there is, you can try to remove the cover yourself. But do it carefully so as not to hurt or tear off the train.
Did it help? If not, then we will look for the reason.
It is important to remember, after which it became hard to hear the interlocutor on the iPhone 6. For example, after the gadget fell out of your hands or you knocked over a glass of water on it. It is possible that sand got into the speaker after relaxing on the beach. Anything could disrupt his work, but most often it is the owner who is to blame. By themselves, speakers deteriorate extremely rarely. After all, this is a simple module in which there is nothing special to break.
Unfortunately, a few users can independently repair the "iPhone 6". This cannot be done without special screwdrivers, so the simplest concise advice is to take the phone to a service center.
And if you remember exactly that the speaker began to work worse after the fall, then you can not rush too much. However, if you are sure (or at least there is such a possibility) that you determined the bad sound on the iPhone 6 after water got inside the case, then you must immediately turn off the phone, remove the battery and take the device to a service center. IN this case that's the least you can do to help. The maximum is if you also dry the phone with a hairdryer for at least 5-10 minutes. During this time, the water will probably evaporate from the inside. After that, still carry the phone to the master.
If it turns out that water got inside and closed the contacts, you will have to put a new speaker on the iPhone 6. Usually it is inexpensive, but with the condition of payment for the work, it will turn out not so cheap. Also, it cannot be ruled out that during the fall, some contact or cable did not come off. In this case, the repair will not be expensive.
Maybe. The operating room itself iOS system beautiful. It is well optimized, easy to manage, constantly updated. But now many users have popular jailbreaks. This special programs installed on iOS. In other words - firmware.
Yes, they open up many possibilities for users, including the ability to install cool free programs, for which without a jailbreak you would have to pay money. But firmware is unofficial software, and no one is responsible for their performance. No need to be surprised that after some kind of jailbreak, it will become hard to hear the interlocutor on the iPhone 6. And although the problem in the software is solved quite easily, a similar feature takes place.
So it is not recommended to install all sorts of complex software that can harm the system without extreme necessity. Well, if the problem with the speaker will be of a software nature. In this case, the iPhone 6 repair will not be required at all. It will be enough just to install the latest official software through iTunes.
By the way, it is extremely rare that there can be a problem even in official firmware. There have been cases when new versions of software from Apple only harmed the phone. Therefore, you can try to "roll back" to previous version BY. It's unlikely that this will fix the problem, but it's worth a try.
If removing the jailbreak and installing the official software did not help and the interlocutor on the iPhone 6 is still hard to hear, you will have to contact the service center or, if there is no guarantee, to some private workshop.
Well, in extreme cases, just use a wired one (it always comes with the phone) or a bluetooth headset, and also communicate via speakerphone.
