START WORKING IN THE YANDEX SYSTEM. TAXI YOU CAN IN AN HOUR.
NECESSARILY:
READ all information on Registration and watch Video Tutorials!!!
FOR WORK IN THE YANDEX.TAXIMETER PROGRAM
Do you need a Tablet or Smartphone, Just on ANDROID at least version 4.4, which supports 4G Internet.
On other operating systems (iOS, Windows, bada etc.) Yandex.Taximeter program DOES NOT WORK.
TAXI PARK NAME: AVTOVEK (Name of your city). For example: AVTOVEK Krasnodar, AVTOVEK Omsk, etc.
(In the search bar, type AUTOVEK, then scroll through the list of Taxi Parks under it, find the one you need, and paste it)
TELEPHONE: Enter the phone number that you indicated in the questionnaire during registration
PASSWORD: Enter the password (the password consists of 7 digits), which was provided to you by the taxi company
on the "MAP" are shown:
"Traffic light" (in the upper left corner): by clicking on which you can see traffic jams in your city "Demand Map"(purple squares on the map) zones of active demand for taxis and. In those moments when there are a lot of orders, and few cars, the client can place an order at an increased cost. If an order has a coefficient of 1.2, then its cost is 2 times more, coefficients of 1.3 are 3 times more, there are coefficients: 3-300%, 2-200%.
Client Orders (green circles on the map)
List of Park Orders (in the upper right corner)
"+" Plus, "-" Minus buttons "Increase" and "Decrease" the size of the Map
Instant “Zoom in” and “Zoom out” of the Map
Toll road (letter "P")
SET THE STATUS "BUSY" IN THE PROGRAM(Red Indication) while making adjustments, and if you need a break or need to fill up the car (There should be a red circle in the upper left corner with the word “Busy”). The "Busy" status guarantees that no more orders will come.
SET THE STATUS "AVAILABLE"(Green Indication) when you are ready to take orders.
(In the upper left corner there should be a green circle with the inscription "On Line")
In the Upper Right Corner of the program (if your electronic device is placed vertically) or in the Lower Left Corner of the program (if your electronic device is placed horizontally).
CLASS OF YOUR CAR (Economy, Comfort, Station wagon, etc.)
If you do not specify these settings, the system will not be able to determine in which category to send orders to you and the percentage of incoming orders will be low.
WORKING HOURS
WE RECOMMEND TO SPECIFY "WORKING TIME" FROM "0" TO "0", i.e. always, h toby NOT FORGET what settings were made for this section earlier.
The driver can specify his work schedule (for example, from 10:00 to 18:00), then orders will only arrive during this time interval, even if the Robot is on all day. DO NOT FORGET ABOUT THE SETTINGS MADE!
IT IS NOT NEEDED TO CONFIGURE A ROBOT in Taximeter, it is already optimally configured for all drivers.
ROBOT in the application is always on.
DISTANCE AND TIME OF SERVICE IS NOT NECESSARY TO SPECIFY, in each city, they are already configured by Yandex automatically and optimally.
Most drivers do just that, within 5-10 shifts they increase their Performance Index to 80-100 points, and then act on their own. And even if the driver received an order by mistake, and then abandoned it, the "Execution Index" will decrease, but will no longer affect the number of incoming orders, because its parameter is very high.
For example, the driver's Execution Index was 100 points, if he refuses the order, it will drop to 90 points, but he will not “go away” in the negative.
SO:
(Attention, you are taking few orders! If you refuse a large number of orders (> 60%), you may be temporarily blocked.) This message means that you are close to being banned. Follow all the proposed orders, do not miss.
DURING WORK it is better to be closer to the city center, or in your driver's application you can navigate on the map, which shows in which areas the largest receipt of orders.
Orders arrive on top of all Taximeter windows
(In cases where the real time of displaying the order is less than 10 seconds, please report to the support service.)
If the order does not suit you, for example, “order in the back”, - it’s better to immediately click “ Cancel/Skip». ( “order in the back” is an order, which arrived to you later than you were in the area of its location, i.e. you have already left the zone from which the order was received).
Yandex.Taximeter provides protection against accidental decrease in indicators:
It works like this:
if the driver has not accepted three orders in a row, the "Busy" status is activated.
The taximeter thinks that you are distracted or busy.
If the situation is under control, simply turn On Line again.
CANCELING an already accepted order still highly undesirable And lowers EXECUTION INDEX.
The bottom line is this: If yesterday (for example), the Driver received 19 orders, of which the Driver completed only 6 orders, canceled 9 orders, and 4 orders were canceled by the client. The next day (shift), Yandex will send the Driver much fewer orders (Approximately 5), of which 2 will probably be canceled by you, 2 orders will be canceled by the client, and you will complete only one order. That is, Yandex will pessimize you.
There are some exceptions and cases Whendrive.
In order to Cancel an order without charging a commission, you need to call our call center and ask to Cancel the order.
FOR WHAT CANCELED ORDERS WILL THE CLIENT BE CHARGED FROM THE DRIVER, AND WHICH WILL BE FINED FROM THE CLIENT'S CARD?
THIS IS Yandex's RULES!
3. How to avoid being charged commission on a canceled order
When the free waiting time ends, contact the client and check if he received information about what you are already waiting for. Remind the client to hurry if they don't want to pay for the wait.
If 5 minutes of waiting have passed, and the client still has not left, you can cancel the order through the dispatcher without losing performance.
Attention! The period of free waiting for a passenger for all tariffs, except for port orders, "Express" and "Business", is up to 5 minutes.
There is no waiting fee in case of order cancellation.
ATTENTION! OPTION "SERVICES" not available in the driver app.
According to the rules of "Yandex" "SERVICES" notes the Client when ordering a car on his mobile device. If they are marked by the client, then they are respectively included in the cost of the order. If the Client has not marked the desired services, they are not included in the cost of the order. In this situation, you must ask the client to indicate them in his mobile or offer to pay for services in cash.
Tariffs and prices for services are visible only in the client's application, they are NOT in the driver's application.
10.IMPORTANT INDICATORS OF THE DRIVER IN THE SYSTEM "YANDEX.TAXIMETER"
EXECUTION INDEX
Each YANDEX.TAXI driver has there is an important indicator of completed orders "EXECUTION INDEX". When the driver gets to work « EXECUTION INDEX is 0, ROBOT is allowed. For each canceled order, the "PERFORMANCE INDEX" is reduced by MINUS 7 POINTS. If the value of "EXECUTION INDEX" is below "0", i.e. it becomes with a minus value (for example, minus 1), the driver turns off the ROBOT. In this case, it is necessary to take orders manually and avoid cancellations. Once the EXECUTION INDEX becomes positive, the ROBOT will be enabled.
"EXECUTION INDEX" in the current version is not available on the device of the driver, now the percentage of accepted orders has a greater impact.
IF "PERFORMANCE INDEX" REACHES MINUS 50 POINTS The driver will be automatically blocked by the system and will no longer be able to work in YANDEX.TAXIMETER, even if he registers in another taxi fleet. When moving to another taxi fleet, all driver indicators are saved and remain unchanged. The system is one. For each completed order, the "EXECUTION INDEX" is increased by 1 point. The maximum value of the INDEX is 100 points.
After each trip, passengers evaluate the quality on a five-point scale. The “RATING” of a beginner is usually 4.2. The maximum "RATING" of the driver is 5 points. If the "RATING" value is below "4", the driver will be blocked for 60 days.
The driver can find out the value of the parameter in the “RATING” tab in the TAXIMETER, or the “Man” image on the left side of the screen of the “Taximeter” Program.
ACTIVITY
This indicator depends on the number of completed orders in the category "Economy" and "Espress". If the driver fulfills more than 35 orders per week, he receives 1 point.
The parameter itself can be found in the "RATING" tab in the TAXIMETER.
It is unacceptable to keep a passenger in the cabin until the debiting of the non-cash payment is confirmed.
During this time, the system will have time to contact the bank.
If there are not enough funds on the passenger's account, the form of payment will change to cash, and then you will have time to prepare for the calculation, taking into account the changes.
If the order has not changed to cash and payment for a non-cash order has not been received, the Yandex rules are as follows:
In Yandex.Taxi, passengers can pay both in cash and by card. Sometimes it happens that the client leaves the car, and instead of a non-cash payment, you receive a message that the order has been submitted for moderation. There is no need to worry, Yandex will compensate the cost of the completed order, even if the money cannot be debited from the passenger's account.
For the first 5 days, Yandex will try to receive funds from the client's card. If during this period they do not arrive at your personal program account, our Taxi Fleet sends an Application for compensation by order to Yandex, a corresponding notification will appear in your Taximeter.
Unfortunately, Yandex does not accept such applications from drivers directly, since all financial relationships can only be carried out between legal entities - Yandex.Taxi and Taxopark
ATTENTION! You can MAKE a request to Yandex in your driving app tab "Those. support" on non-received funds for completed non-cash orders.
(Good morning, Yandex! Good evening, Yandex! When payments for orders are received, and indicate the numbers and amounts).
AND
SEND request to whatsapp Taxi depot +79267773637: order number or date of order and at least the delivery address. For our part, we will send a request to Yandex again.
RECOMMEND FOR YOURSELF maintain a Table: Date, order number, amount. If desired, indicate the address of origin, the address of the end of the trip. Its presence in the system in case of force majeure will allow you to have information on completed orders.
PROMO CODE. WHAT IT IS?
YANDEX.TAXI distributes PROMO CODES (DISCOUNT COUPONS) among customers. When placing an order, the client can apply a PROMO CODE. Each promotional code has its own face value, which can be used to pay for the order in full or only part of it. If the face value of the promo code is more than the amount of the trip, the client will not need to pay anything extra. If the cost is higher, the passenger will pay extra from a bank card linked to his account. In any case, the amount of the trip will be credited to your balance - as in the case of a regular order with a non-cash payment.
The only thing you should not do in any case is to demand payment in cash. Only if the passenger's card cannot be debited, the payment method will automatically change to cash. In this case, the Taximeter will display payment "Cash".
Also, if the client did not apply the promo code when placing an order, you need to correctly explain the unfortunate misunderstanding and offer to pay for the next trip with the promo code.
Orders with payment by promotional codes are distributed among drivers, like all other orders, there are no priorities.
Remember that it is important to accept more than 60% of orders, otherwise access to the service will be temporarily suspended.
If you have already accepted an order, cancel it only as a last resort - this affects the distribution of orders in the future. Your Fulfillment Index will drop, resulting in fewer orders for you.
Check - you may have enabled the "Busy" status.
Perhaps you often change Statuses: “On the line” - “Busy”, “On the line - “Busy”, etc.
Additionally, the Taximeter provides protection against accidental decrease in performance. It works like this: if the driver has not accepted three orders in a row, the Busy status is turned on. The taximeter thinks that you are distracted or busy. If the situation is under control, simply turn On Line again.
When taking orders by phone, remember that the Internet does not work during a call and the signal will be interrupted. If the signal suddenly disappears, turn on Airplane mode, wait a few seconds and turn it off, check if there is Internet and if Geolocation is turned on.
If GPS signal transmission is disabled, orders will not be received.
Check Is your device connected to GPS?
"Connected"- this means the letters "GPS" should be green, blue, red, etc.
GPS may not work: 1. There is no "GPS" in your phone at all. 2. "GPS" is disabled in your phone settings, please check. 3. You are in a shielded area, indoors (in this situation, put the phone on a window sill, for example) or if you are outdoors (you need to change the location). IN ALL OF THE ABOVE CASES, THE SYSTEM WILL NOT SEE THE DRIVER'S LOCATION AND THEREFORE, NO ORDERS WILL BE RECEIVED.
This program will show how many satellites see you (maybe from 2 to 30, etc.), and accordingly let you know if you need to change your current location.
"Reload" is to turn it off, and then turn it on or click on the "Restart" button, which is displayed when the email is turned off. devices.
A common reason for blocking a driver is the limit set on the driver's balance by the taxi company.
Perhaps you were. Look for the corresponding notice in the "Messages" section of Taximeter.
Specify the class of the car, which is set by the taxi company. If your settings do not match, this may be the reason for the lack of orders. All currently available categories can be enabled or disabled in the Categories section.
Perhaps Yandex assigned your car only the Economy category, while you have the Comfort category enabled.
Perhaps you have just been registered and Yandex has not yet assigned a category to your car, ( i.e. your account is not active yet and you cannot accept orders)
To work in the system, each driver has a so-called SOFTWARE LICENSE, which allows the driver to work in the system and take orders. The LICENSE may periodically expire, which blocks the driver from entering the system.
CALL YOUR TAXI PARK to renew your LICENSE.
This tab displays pre-orders with a delivery time of more than one hour.
An hour before submission, these orders are transferred to the "Taximeter" tab.
ATTENTION! Be sure to make sure that in this tab there were no Completed but Incomplete orders, because if there are such orders in the "Reserve" tab You will not be able to see and fulfill the next incoming Orders of the system.
If, nevertheless, this situation has occurred, and you have in the tab "RESERVE" Completed but Incomplete Orders You need to call Tech. support and ask to complete the order by providing its address and amount. The driver himself will not be able to complete the order in the "Reserve" tab.
Update the program through the Playmarket. GO TO Playmarket, FIND the program "Yandex. Taximeter", CLICK "Update" if the button in the application is active.
The Yandex.Taximeter program includes DKK (Remote Quality Control)
Every 3 days, the system will offer to take a photo of the car, interior, BSO (or in our case, the Credit Cash Order).
DCC is a must, and it is better not to cancel it very often, otherwise Yandex will temporarily block you.
At the first DCC You may not have a BSO, and go through the DCC without a form. But, within 3 days, you MUST purchase a BSO, and take a picture at the next DCC.
Photos of the car must be clear, without cut corners of the car, car roof, etc.
In order to take a photo of the CAR'S INTERIOR, first open its front door, step back half a meter, take a photo of the front seats, then open the back door, step aside, take a photo of the rear seats. During the dark time of the day, when photographing the interior, it is necessary to turn on the overhead light in the cabin.
If a DCC request is received at night, it must be done in a well-lit area. For example, at a gas station, car wash or at a shopping center.
BSO(or in our case, the Credit Cash Order).
The form presented by us on the site is agreed with Yandex, and they are allowed!
You can find a BSO sample (BSO Form).
THE PRESENCE OF THE FORM IN THE CAR SHOULD ALWAYS BE MANDATORY!
THIS CONDITION OF YANDEX.TAXOMETER MUST BE OBSERVED!
The form must be printed out, cut out, indicate any number, write IP Sidorov (for example), and photograph it together with the car at each DCC. It is NOT MANDATORY to fill out the Form completely!
(Perhaps, this form can be printed in the Photo Salon, after saving it on a USB flash drive or Buy it at the Stationery Store, which sells notebooks, pens, folders, textbooks, etc.).
The cost of a pack of forms is approximately 40 rubles.
The form of any local taxi company will also work.
It is IMPOSSIBLE to take pictures of the DCC form with your electronic device directly from the site!
According to the rules "Receipt" right side The form must be given to the client after the end of the trip, but this condition is still fulfilled at the discretion of the driver or at the request of the client.
In the "Receipt" (right side) you must specify:
For example, IP Ivanov (Individual Entrepreneur Ivanov I.I)
number (for example 25)
indicate in the receipt “For transport services”, the amount, and sign.
ATTENTION! The presence of a SEAL for an individual entrepreneur is OPTIONAL (by law).
Incoming Cash Order (left side) remains with the driver.
For this you need:
Withdrawal of funds to a Bank card or Qiwi Wallet occurs when the balance is reached in the aisles of 1000-2000 rubles. That is, a one-time payment is not more than 2000 rubles. per day.
Commission 100 rubles. when withdrawing any amount from the program personal account.
Payment is made upon prior request.
To withdraw money, fill out the form on the website: www.anketa-taxi.ru FINANCE
The money will be transferred within a day.
Balance replenishment:
Qiwi wallet for enrollment: +7-925-354-31-21
Please enter your last name when completing. It is better to replenish the balance through the Qiwi terminal.
Replenish, call, tell the amount, we will credit.
Clarify what BONUS SYSTEM is currently in your city, you can contact the Operator of our Call Center by phone: 8-800-555-07-56.
Different cities have different bonus systems.
For example:
The driver is guaranteed to receive 200 rubles for each trip. The amount of the guarantee does not depend on the number of trips. Example: the driver made a trip for 72 rubles, which he received from the client. And he will be credited 128 rubles to the Taximeter to guarantee earnings of 200 rubles from the trip.
— 40 (forty) rubles up to 7 Requests
— 70 (seventy) rubles for each confirmed and completed Request at the "Economy" tariff (subject to fulfillment 8 to 12 Requests by the same Driver during a calendar day);
— 100 (one hundred) rubles for each confirmed and completed Request at the "Economy" tariff (subject to fulfillment from 13 Requests by the same Driver during a calendar day).
So, bonuses, grants, surcharges. All this is the same, they are credited after each trip to the driver's program personal account. This is real money. Them as well as cash for completed non-cash orders
(orders paid by the client's card) can be withdrawn to any card, of any bank, by making a request through the site. To withdraw money, fill out the form on the website: www.anketa-taxi.ru FINANCE.
Bonuses cannot be used in any other way.
We ask you to observe the Ethics of communication with the operators of the Tech. support. We recommend using a friendly tone. Phrases: “Well, why did you fall asleep there?”, “So what?”, “For a long time?”, “Well ...” obscene language can lead to a global blocking of you in the Yandex.Taxometer system. Global blocking is a blocking in which the driver will no longer be able to work in Yandex.Taxi, even if he works through another taxi fleet. The Yandex.Taxi system is unified.
If you have been blocked for some reason, then UNBLOCKING OCCURS FROM 1 hour TO DAYS.
(depending on the degree of violation).
For example:
— If the vehicle number is incorrect, the region is not specified. After the Operator eliminates this error, Unlocking occurs almost instantly.
- If the driver took photos of his knee, bathtub, basin with linen during the DCC, then in this situation UNLOCKING can last from 1 hour to a day.
8-800-555-29-43, 8-800-555-07-56
Those. Yandex.Taxi support (AVTOVEK Park)
To resolve Urgent Issues - call the above numbers, in other situations - write to WhatsApp (+7-926-777-36-37) or Email. Mail: [email protected]
In the Taximeter program, Operators do not respond to driver messages at the moment!
ONLY by phone and Whatsapp.
COPY THE LESSONS AND PASTE in the search bar of the browser. LISTEN AND LOOK!
LESSONS CAN BE VIEWED on your mobile in the "EDUCATION" tab in the TAXIMETER.
DATA LESSONS are available in writing. If necessary, you can order them at your taxi fleet via WhatsApp, specified in the Instructions.
LESSON 01
THE PROGRAM ALREADY DOES NOT HAVE THE FOLLOWING TABS: “Port”, “At address”, “Chain”, “Urgent”, “I want to go home”. Also, such Robot settings as: Distance, Time, Tariff plan, etc. are disabled, but THIS LESSON IS WORTH WATCHING, because it shows:
How to Make Settings Options: "Work Time"
From the Lesson you will learn what each tab of the program means: (Taximeter, Reserve, My account, Messages, Chat, etc.)
The main stages of order fulfillment (how to Accept, Fulfill, etc.).
OPTION "SERVICES» is not currently available in the driver's personal account.
ATTENTION! According to the rules of "Yandex", "SERVICES" are indicated by the Client when ordering a car on his mobile device. If they are marked by the client, then they are respectively included in the cost of the order. If the Client has not marked the desired services, they are not included in the cost of the order. In this situation, you must ask the client to indicate them in his mobile or offer to pay for services in cash.
LESSON 02
This video will introduce you to the basics of the Yandex.Taximeter application.
NEW LESSONS
Lesson 1 "How to work with orders"
Lesson 2 "How to get more orders":
Lesson 3 "How to get good ratings from users":
Lesson 4: “How to successfully pass the Yandex.Taxi Quality Control
Orders on the way home
Gathered home? Turn on the “Busy” status in the Taximeter, the sentence “Take orders on the way home” will immediately appear on the screen.
Write your home address in the window that opens. You do not need to do this every day - the system will remember your data from the first time.
"Home" lights up yellow? This means that now you will receive only those orders that will allow you to move towards home.
Twice a day, you can take advantage of the offer to go home with orders. If you missed both notifications, you will have to wait until the option is available again.
To exit the "Home" status, simply turn on the "Busy" status, and at the end of the shift, close Taximeter ("Exit" button). Our engineers are working to make the Yandex.Taxi app for drivers even smarter and close automatically as soon as you get home.
To change your home address, click in the Taximeter in sequence: Settings → General → Home address.
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Complete orders on the way home
First trip
Turn On Line
There are only two statuses in Taximeter: "Busy" and "On Line".
To stop receiving orders, just click "Busy". If you select the "On line" status, potentially convenient orders will be offered. You can now enable and disable the available tariff in the "Categories" tab.
Take orders
Turn on "On line" and you will be offered potentially convenient orders (only at speeds less than 80 km / h). Try to do them all.
Click Accept. If the order came "in the back" do not wait until 10 seconds pass, click "Skip" immediately. This will have an impact on the number of accepted orders, so you can not do this often.
It is important to accept more than 60% of orders.
Cancellation of an already accepted order is highly undesirable and may be the reason for the lack of orders. The exceptions are some non-standard situations and cases when the passenger changed his mind to go. In this case, the rate of completed orders will decrease, but there are no fines for drivers in Yandex.Taxi.
Accept payment by meter.
Please note that the wait is activated at the moment when the car should be served, and not when the driver has arrived.
Waiting 10 minutes
Having delivered the car on time, click "On the spot", at this time the passenger will see in his application what you expect. Wait 10 minutes. If the passenger did not come out, call.
- Good afternoon, my name is Alexander, Yandex.Taxi driver, I'm waiting at the address.
If a passenger changes his mind about going, cancel the order without losing performance.
We accept payment
Yandex.Taxi users can pay for orders in cash, with a bank card linked to the Yandex.Taxi app, and with a promo code (discount coupon). The section of the site "Payment for the trip" will tell you how to properly accept payment.
Use the status "Busy"
When you leave for lunch or fill up your car, always set the status to Busy. Protection against accidental decrease in performance works as follows: if the driver has not accepted three orders in a row, the Busy status is activated. The taximeter thinks that you are distracted or busy. If the situation is under control, simply turn On Line again.
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Yandex.Taximeter. Operating Instructions
When connecting for the first time, each driver receives 30 ratings of 4.2 points as a gift. After a while, all of them will go to the archive - they will be replaced by real ratings of passengers. And the driver's rating will directly depend on how much, often and conscientiously he works.
Like the driver, the passenger can anonymously rate the trip: put from one to five stars in their mobile application. Each rating - low or high - affects the driver's rating and lives for two months. The more "fives" are typed, the more often new orders come.
How to calculate
The rating is the result of the driver's work over the past 60 days. It is made up of two indicators: the total number of stars given by passengers at the end of the trip, and the test score that the driver received at the Yandex.Taxi Center. For example, a "four" equates to 20 excellent passenger ratings, and a "five" equates to 30.
Passengers will be more willing to give high marks if:
- know and follow the 5 rules of a good driver.
- successfully pass the test in our center: grades "4" and "5" will add fireproof "five" to the rating.
- carefully read all personal messages in Taximeter and listen to the advice of a Yandex.Taxi consultant.
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First photo control
Passengers want a clean, beautiful car with a friendly driver. Of course, taxi companies themselves monitor the quality of services, but everyone has different standards. Therefore, we have created our own quality control system:
- Yandex.Taxi exam
- Analysis of passenger requests to the support service
- Photo control
- Inspection of the car and verification of documents
Follow the car
The Yandex.Taxi quality control system includes photo control. To pass this test, you need to send photos through Taximeter. In addition, there is mobile control (MCC), and instead of a passenger, the driver can be met by a Yandex.Taxi controller.
Make sure that the car is always ready for inspection.
- Work only on the vehicle specified in the profile.
- Clean the interior, wash and check the car in time, check the serviceability of seat belts and air conditioning.
- There should be no extra items and foreign smells in the cabin and trunk. It is forbidden to keep weapons in sight or show them to passengers.
- Do not come to order with strangers.
- Remember, the interior of the car is the workplace of the driver. It is inappropriate to decorate it with a Persian carpet, a collection of soft toys, religious paraphernalia or homemade smartphone mounts. Keep only the things that you really need during your trip, such as wet wipes, a bottle of water, disposable bags and a charger, in the cabin.
Take pictures of the car and documents correctly
Photo control warning comes in advance. For a photo shoot, find a well-lit place so that the car can be clearly seen in the pictures.
Conditions for successful passing of control:
- Hold your phone horizontally;
- Follow the sequence of photos indicated in the tips;
- Make sure that all elements completely fall into the frame;
- Photograph only what is said in the instructions;
- If the photo is not successful, take the photo again.
If any picture is missing or it is impossible to make sure from the photographs that everything is in order with the car, your car will be blocked in the service until the circumstances are clarified.
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Online lesson. First photo control
What to do if there are no orders?
Are you new?
Beginners do not receive orders until the confirmation of the WU. If you have just connected to Yandex.Taxi, be sure to pass the photo control of your driver's license. It comes automatically, agree to the passage and take a picture of your documents. And to receive orders in Moscow, you must pass the exam.
Are you in Busy status?
Check - you may have enabled the "Busy" status. Additionally, the Taximeter provides protection against accidental decrease in performance. It works like this: if the driver does not accept the order three times, the “Busy” status is turned on. The taximeter thinks that you are distracted or busy. If the situation is under control, simply turn On Line again.
Is the internet working?
When taking orders by phone, remember that the Internet does not work during a call and the signal will be interrupted. If the signal suddenly disappears, turn on Airplane mode, wait a few seconds and turn it off, check if there is Internet and if Geolocation is turned on. In some cases, additional instructions on behavior in non-standard situations will help.
No problem with GPS?
If GPS signal transmission is disabled, orders will not be received.
Are you in a deserted area?
Perhaps there are simply no passengers around you right now. Use the demand map in Taximeter.
Maybe you are blocked?
Another reason why there may be no orders may be blocking.
Check what:
- the man-indicator turns red when blocked. - MessagesIf violations were found on the photo control, or the passenger complained - look for a message about the reason for blocking in the Taximeter. - You can also contact the taxi company or support service: fill out the form, attach a photo or screenshot if necessary. You can also contact support via Taximeter.
Is the rating okay?
If the reason for disconnecting from orders is the rating and other indicators of the driver, then:
- In the "Rating" section, it is indicated when you will start receiving orders.
- One of the indicators in the "Rating" section in the red zone.
- Most likely, you received a notification about the disconnection of Yandex.Taxi orders.
Maybe you cancel a lot?
If you have already accepted an order, cancel it only as a last resort. This affects the distribution of orders in the future.
How are you doing with the balance?
The reason for disabling Yandex.Taxi orders may be your balance if it is below the limit set by the taxi company. In this case, you need to replenish the balance or contact the taxi company.
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Online lesson. If you stop receiving orders from Yandex.Taxi
Fives from users
Rule #1
Pay attention to your appearance so that your clothes and hair are neat.
Take care of refueling and washing the car in advance. Pay special attention to the cleanliness of glasses and handles in rain and snow. Wipe them down before the passenger enters the passenger compartment.
Do not smoke in the salon and do not use strong perfumes. Ventilate the interior frequently and use neutral interior air fresheners.
The passenger will highly appreciate the trip if you have:
- Charger,
- bottle of water,
- umbrella,
- wet wipes.
Such details distinguish the driver - a professional.
Rule #2: Be Punctual and Tactful
It is considered normal if the driver is not late for the order even for a minute. Arriving at the address, press the "On the spot" button and wait for the passenger. You can call only as a last resort: if a paid waiting has begun or if it is not possible to drive up to the exact address. Do not honk to the passenger to attract his attention. It is not polite. The passenger will find you by the number of your car, which is displayed in his application.
Rule number 3. Pay attention to the passenger
Choose a convenient place to land. Greet the passenger and introduce yourself. Open the door. Help load luggage. Please note that additional services are paid separately. Help elderly passengers, disabled passengers and passengers with children. Listen to the passenger's requests to adjust the seat settings or set a comfortable temperature (22-25 degrees).
Rule #4
Specify the address if it is not already indicated. Build a route in the navigator and offer the passenger a choice of several options. When the route is chosen, turn on the taximeter and start moving.
Rule #5
Move and brake smoothly, otherwise you will get a bad mark. Use dedicated lanes. Obey the rules of the road. Remember, you are responsible for the life and health of the person who is in your car. Avoid talking on the phone while driving. The passenger may have doubts that such a trip is safe.
Be unobtrusive. Select Radio Jazz, or Monte Carlo at minimum volume. More often, passengers want to ride in silence. Unnecessary conversations or loud music can ruin your travel experience. If a passenger asks to turn on a specific radio station, try to fulfill the request, and after completing the route, turn on the wave recommended by Yandex.Taxi by default. Engage in a conversation only if the passenger has spoken to you. Try to avoid sensitive topics such as religion, politics, and sports. Such topics can lead to disagreements and disputes.
Rule #6
When arriving at the specified address, check with the client where it is convenient to get off. When choosing a place to stop, be guided by the rules of the road and the wishes of the passenger.
Rule #7: Follow the Rules for Getting Paid
When paying in cash, tell the client the final cost of the trip. Receive money and give change accurate to the ruble. Remember that the availability of change is entirely your responsibility. With a non-cash form of payment, the amount will be debited from the passenger's account automatically. Remember, it is unacceptable to keep the passenger in the cabin until the debiting of the non-cash payment is confirmed. Therefore, it is recommended to complete the trip with a non-cash form of payment or payment using a promotional code 30-35 seconds before arriving at the place. During this time, the system will have time to contact the bank. If there are not enough funds in the passenger's account, the form of payment will change to cash, and then you will have time to accept payment in another form.
Rule #8
Check the cabin (passengers often forget their belongings). If you find a forgotten item, report it to the Yandex.Taxi support service or to your taxi company. Learn more about baggage and pets.
Rule #9
Remember that asking for a good rating can backfire. Never hint at a tip. Let the passenger decide for himself whether he wants to thank you for the trip additionally. To increase the chance of getting a tip, pay more attention to the quality of the services provided.
Rule #10
It is forbidden to call the passenger after the trip, as well as to transfer his phone number to third parties. If you receive a complaint, this will lead to your blocking in the service, and you will no longer be able to receive orders. An exception may be the case when the passenger forgot his things in the cabin. If a passenger complains about a negative experience of using the service, be sure to listen to criticism, do not enter into an argument. Tell him that drivers are interested in improving the quality of service and are working on it.
Follow these rules, use common sense and follow the law.
Using the Yandex.Taxi app is easy to order a car, just follow 7 simple steps.
When applying, there will be a corresponding field with a choice of time. By default, the nearest one is set, but you can select the “Other” item, where, specify the specific time by which you need a taxi.
After completing the application, the button "Cancel order" will appear at the bottom of the screen, click - and you're done.
You can order a taxi not only in the program, but also through the website. To do this, you need to go to it, enter the data: address and time of arrival, destination, mobile phone. Also choose a tariff (comfort or economy), if necessary, leave a comment, for example, the entrance number, so that it is easier for the driver to navigate. After entering the information, click "Call a Taxi". If everything is correct, an SMS notification will be sent to the phone with the number and make of the car, the driver's contacts.
The Yandex.Taxi application works for passengers by cash and cashless payments, you can choose a more convenient method.
For Android (4.0 and higher) and iOS (versions 8.0 and higher) phones, it is possible to pay for the trip with a bank card. In order to use a non-cash payment method, you need to link it to the application.
When placing an order, select payment by card, and the amount will be automatically debited.
To delete a bank card, you need to go to the menu, select the "Bank card" section. Among the attached ones, select the one you want to get rid of, press and hold for a few seconds, after which the "Delete" window pops up (or the icon in the form of a basket).
Let's discuss the most common questions that users have.
The program closes like other applications. To stop using the service, go to the settings of your smartphone (iPhone), select Yandex.Taxi from the list, click "Stop process".
If you have problems entering the program, you should reinstall it and check your Internet connection. If this does not help, contact technical support.
When Yandex.Taxi is ordered through an application on a smartphone, the program may crash. This is due to a lack of RAM, you need to try clearing the cache and closing existing third-party programs or games. After that, the service will work correctly.
Also, the application may crash due to internal errors, which will be fixed in the new version of the program. If the above method did not help, then wait for the update.
The application is updated similarly to other programs, iPhone owners can do this in the App Store, and Android smartphone owners in the Play Market. You need to find Yandex.Taxi and click "Update".
There is no option to clear history. The developers did not provide such a function.
The well-known Yandex taxi service invites you to become a driver within its framework and earn decent money. Working conditions at Yandex Taxi are not the most difficult, but still have their own limitations, since the service is designed to serve customers only at the highest level. To comply with this level, special rules have been introduced, which, however, for the majority of those who want to become a driver are lifting.
To become a driver in your own car and get a job at Yandex.Taxi, come to the preliminary interview at the service office on weekdays from 12:00 to 18:00. Be sure to come strictly at this time, as you may simply not be accepted at another time. Of the required documents, you will need a passport, driver's license, vehicle registration certificate and a license or permit for a special activity of working in a taxi. The last point is extremely important, since official legislation strictly refers to the presence of a license and fines for its absence. You can get a license at the Ministry of Transport in any of the regions of our country, this requires separate documents, which you can find there.
Working as a driver in your car implies the presence of a special device (smartphone or tablet on the iOS or Android operating system) to install a special application. With this application, you will receive orders on your car and communicate with customers.
The service strictly refers to the work of a driver in his car, and therefore imposes the following conditions directly on the driver:
As for the operation of cars for drivers, they must correspond to their category, in total there are 3 categories in the service - economy, comfort and business. Let's take a closer look at each of them and focus on the accepted release date of September 1st.
Driving an economy class car means:
Driving a comfort class car means:
Working on a business class car means:
Drivers work through an application that is quite understandable and convenient, has an excellent interface. If you are selected to work as a driver, then you will definitely receive training on how to use this application. Also, when choosing you for a job, you will definitely pass an additional exam for passing the Yandex.Taxi service. You will have to answer questions about the service itself, take a short test on how well you know the city, and go through another interview. After that, you will be brought to the base, your car will be inspected, which should be clean, and ideally washed at the car wash on the same day. The car will also be entered into the database, and after all the tests have been completed, you can start working and earn money by completing orders.
And without your car, you can work in our system - for this, the service offers a car rental system, which implies reduced payment rates and favorable conditions.
Working for drivers means choosing the system you work with, and different systems will be charged differently. So, if you have chosen NOWTAXI, then pay only 15% and 25 rubles. If you chose Taximeter, then pay the same amount, but already per day.
Your rate on the Taximeter will also depend on your rating, the higher it is, the cheaper the fare will cost you. For drivers with a permanent excellent rating (5 points), the tariff can be 12% and 25 rubles every day. The number of orders also depends on the rating, so be friendly, treat the client politely and you will get a good profit. It is the users who make up your rating based on the reviews they leave, all in the same application.
We invite drivers to work on your car today, become part of a highly qualified service and make your customers happy people. Comfortable conditions and excellent earnings will be offered for you, which you will not find in any other taxi service - see for yourself.
Today we have to figure out how to use Yandex. Taxi. This service appeared in Russia relatively recently, but it is already very popular. What kind of organization is this? What services does she offer? How to use it? All of this will be answered later. In fact, everything is not as difficult as it seems.
What is "Yandex. Taxi"? This organization is a taxi service. She is engaged in transportation of the population. Does not conduct any other third party activities. And this is very pleasing.
With the help of Yandex. Taxi everyone can order a taxi at competitive prices in a few minutes. The advantage of this service is that there is no need to call the dispatcher. The order is carried out through the official page of the service or by using a mobile application. A car for transporting citizens will be selected using a special program that determines the nearest taxi driver to the user. This technique allows you to reduce the waiting time to a minimum.
How to use "Yandex. Taxi"? Every citizen can order a taxi without calling the dispatcher. This service operates throughout Russia, which pleases customers very much. It is safe to say that the company under study is not a fraudster.
Order a car using Yandex. Taxi can:
How exactly to act? It all depends on the user's preferences. But in practice, most often people use the mobile application and the official page of the organization.
How to use "Yandex. Taxi"? Let's start by ordering a car through the official app. This is the safest, fastest and most versatile approach to ordering a machine.
The user needs:
That's all. You can wait until the citizen is informed that the car has arrived. According to the leaders of the company, the average waiting time for a taxi is 7 minutes.
How to use "Yandex. Taxi"? You can order a car through the official website of the service. With its help, users order a taxi without much difficulty. All you need is a computer and an internet connection.
To call "Yandex. Taxi", you need:
You can wait for an SMS notification that the car has arrived. Usually, when ordering a car, the user will be informed of the average time of arrival of the transport.
But that's not all. The fact is that the service under study allows you to order cars for the transportation of the population in the usual way. That is, by phone. "Yandex. Taxi" has representatives in different cities. All of them are represented by ordinary taxi services. With the help of their phones, you can use the services of the studied service.
The telephone number of the Yandex taxi dispatcher in Moscow can be found on the official website and in the application.
The order of the car is carried out in the usual way. A citizen calls, informs the dispatcher about the trip, and then waits for the car. The approximate cost of the service is reported in advance.
Now it’s clear which dispatcher phone in Moscow Yandex taxi offers to its customers. But, as already mentioned, such an approach to ordering a car is rarely used in practice. Usually users use either a special application or the official website of the service.
Many note that "Yandex. Taxi" has a fairly flexible system of discounts. More precisely, the service allows you to use special promotional codes to reduce the cost of travel. Promo codes are issued in a variety of entertainment and shopping centers, cinemas and other public places.
The majority of users are satisfied with such a system of discounts. With its help, you can order a taxi at competitive prices. Promotional codes are usually indicated in advance in the application / on the site. So the driver will be able to understand how much to demand from the client.
When ordering "Yandex. Taxi", the dispatcher/application/website asks the customer for the type of car he needs. The cost of the trip will depend on this parameter. In total, as already noted, Yandex distinguishes 3 types of cars - economy, minivan and comfort.
The studied service receives mixed reviews for the existing taxi fleet. The fact is that the majority of drivers work on a personal car. Therefore, cars in Yandex. Taxi are different - both foreign and domestic cars. Their condition may also differ.
The main thing is that the majority of vehicles drive without identification marks. Therefore, it is rather difficult to guess that this particular car came from Yandex.
The comfort of a taxi, as already emphasized, also varies. But many users say that the majority of cars are no different in comfort. What kind of car will come to the call? If we get lucky!
How much is the cost of a trip in Yandex. Taxi? For this feature, users leave mixed reviews about the service. Why?
If you believe what the Yandex.Taxi dispatcher says, then ordering a car will cost at least 49 rubles. The exact cost of the trip depends on the parameters of the trip and the distance traveled. The approximate price is given when ordering a taxi. So a person can evaluate how profitable it is to use Yandex Taxi.
Many people say that it is difficult to predict the cost of trips through Yandex. Taxi. When using promo codes, you can really save. But ordinary trips often require huge expenses. You will have to pay extra for a child car seat, luggage in the cabin and other features of the trip. This must be taken into account.
Some say that the service being studied is cheating customers. For example, someone is promised a trip for 150 rubles, but in the end it costs 520 rubles. Such ambiguity repels customers. But in general, "Yandex. Taxi" is an affordable public transportation service. Mistakes in rough estimates of the cost of a trip happen here quite often. Therefore, it is advisable to find out the exact price for transportation directly from the driver or dispatcher after ordering the car.
Need to use "Yandex. Taxi"? Your phone will help! Through the mobile application of the same name, you can easily order a taxi for yourself at fairly competitive prices.
The speed of servicing the population when using the studied service pleases. The bulk of customers assure that cars really quickly arrive at the named addresses. 5-10 minutes of waiting - and the taxi will be there. Sometimes taxi drivers arrive at the place of order in a few minutes.
But not everything is as good as it seems. Sometimes cars take a long time to the specified address with the client. And this is despite the fact that the application/website calls a shorter waiting time for a taxi. Someone even complains that instead of 2 minutes the taxi driver had to wait 25-30 minutes.
