There are situations in which a Tele2 subscriber needs to make an urgent call to the support service in order to consult with the telecom operator on some issue or solve a problem that has arisen. Of course, unlike the phones of their friends, few people remember the help desk phone by heart. And there are different phone numbers, designed for different situations.
In this guide, we will tell you how to contact the Tele2 operator not only by service phones, but also using all other available methods. Using any of them, the subscriber will be able to:
The first thing to do to establish a connection with the Tele2 operator is to use a free short number from a mobile phone 611. After dialing it, an answering machine will answer. Wait until the end of his conversation. In the event that you don’t want to wait, you can try immediately after dialing, press 0 on the numeric keypad and switch to a specialist directly.
Important! You can call in this way only from a Tele2 SIM card. There is no charge for connection.
In the event that you need to call the help desk from a landline phone or a phone of another operator, you can use a single toll-free number - 8 800 555 06 11 or make a call to a regional number. When calling one of the regional support centers, the call will be charged in accordance with the tariff of your telecom operator. A more detailed list of regional numbers can be found on the Tele2 website.
For this you need:
Regardless of the time of day and location, the subscriber can always clarify the details of roaming tariff plans, change the set of additional services, learn about account transactions and resolve many other issues.
If you have to make a call from roaming, then you can use the Tele2 short number from your mobile - 611 or regional. While in international roaming, outside of Russia, you need to call +7 951 520 06 11.
Important! When calling in international roaming, the number must be dialed in the format +7!
A lot of useful information about services and tariff plans can be found using the Tele2-menu application, which is initially present on any SIM card. You can also easily contact support through the application.
For this you need:
This option provides for communication with a company specialist through the emergency subscriber assistance section. You need to fill in all the fields of the questionnaire, indicate the purpose of the appeal and describe your question in detail.
It is worth noting that this form of appeal works very quickly, and the client will be able to communicate with a specialist within a short period of time and receive a competent answer through one of the indicated communication methods - by phone or e-mail.
It has become customary to open thematic groups on social networks, and the mobile operator Tele2 has also taken up this. On the social network VKontakte
You will also have to understand what other options for communicating with this company take place. After all, the operator can always clarify all your questions regarding the services and goods offered. Very comfortably. What ways are possible? How to reach the operator "Tele 2" and not only?
The first step is to figure out why your network company calls at all. Is it really necessary? If you are thinking about how to call the telecom operator "Tele 2", know that this is a very useful thing. It will help you:
It can be seen that the functionality of the "hot line" is diverse. Therefore, it is worth knowing exactly how to get through to "Tele 2". This is not as difficult to do as it seems. In total, several options for solving the problem are proposed.
You can use the short number, which serves to contact the technical support of the Tele 2 operator. You have to call from a mobile phone. This is the simplest and most proven method of maintaining communication.
In order to understand how to call the Tele 2 operator, dial the combination 611 on your cell phone, and then press the subscriber's call button. You will be taken to technical support, but a robotic voice will talk to you.
To connect to a live operator, you need to press "0" in the voice menu at any time. There will be a connection, at the end of which you can ask the call center employee all your questions. A call to 611 is absolutely free. Such a connection works around the clock, which pleases customers. Even at night you can get help from Tele 2.
Sometimes you need to call the operator while traveling. The thing is that in this case it is necessary to take into account one fact - the call will be paid. Tariffication will take place taking into account the tariff plan you have chosen earlier.
How to call the operator In order to reach this company while roaming, use the combination 8 951 520 0611. With its help, you can contact Tele 2 at any time even when traveling.
Our current mobile operator is distributed throughout the country. Therefore, each city has its own call centers from Tele 2. We can say that this is the support service.
To do this, on the official page of the company, look at the phone number related to your region of residence. He is in every city. For example, in St. Petersburg, you need to dial the combination 812 989 00 22 to communicate with the operator, and in Tula and the region - 4872 58 06 11.
This method is not very popular with subscribers. After all, getting through to these numbers, as practice shows, is very problematic. Basically, only during the daytime you will be able to contact "Tele 2".
There is another option used by subscribers. It is suitable for making calls from landlines. If you want to call from the number of another operator, there will be no problems.
As the next combination, which serves to contact the technical support of Tele 2, 8 800 555 0611 is used. Usually you can get through at any time. The call is free if you perform the action from a landline phone.
We have already figured out how to call the operator. But these are not all ways to keep in touch with the company. In addition to the phone, you have every right to use other methods. For example, the Internet.
The official page of the operator will help you here. On it you will find a special feedback form. By filling it out, you can get a free consultation from Tele 2 directly by e-mail. The only drawback here is the waiting time. Sometimes it takes several days to process a request. For a quick consultation, the method is not very suitable.
Or you can use the company email. Just write your question and send it to [email protected]. This method is great when you have a few days to solve a problem. As practice shows, e-mail is used mainly for writing complaints or positive opinions about the work of Tele 2.
And how can I get through to other operators? This is also an important point. If we are talking about a subscriber of another mobile operator, just dial your friend's number on the phone. If we are talking directly about the support service, you will have to try hard to implement the idea.
With Tele 2? In general, the support service is called through the combination 0611. But it only works for other Beeline subscribers. Everyone else is invited to dial 8 800 700 0611 on their mobile devices. There are no other options.
Also, sometimes subscribers are interested in Tele 2. In principle, there is nothing difficult in this. It is enough, as in the previous case, to find out the federal number of the operator. For communication with Megafon, 8 800 333 05 00 is suitable. It is indicated that the call is free. You can call this company using the specified combination at any time.
And how to call the MTS operator from Tele 2? Here the federal number comes to the rescue again. On a mobile device, you need to dial 8 800 250 0890. As in all previous cases, you can reach the support service at any time without any problems.
That's all. Now it is clear how to call the operator in one case or another. You can see that there are a lot of options. You have every right to use what seems to you the most simple.
Practice shows that the most popular short number is 611 dialed from a cell phone. True, after a connection is established, an answering machine will "talk" with you. It can be very problematic to get through to a live operator. Therefore, if you can accurately formulate your problem, it is recommended to use the proposed voice menu. It will help you find out information about services, as well as enable / disable certain features.
It happens that questions or situations arise when a call to the help desk is indispensable. Therefore, it is important to know by heart the specific number of the Tele2 operator. Thank you, round-the-clock hotline for the opportunity to solve the problem at any time. For your peace of mind and convenience, there are several ways to contact and support service numbers, this will be discussed in the article.
Absolutely for all regions there is a single short and easy-to-remember subscriber service number - 611. By calling it, you can follow the instructions of the autoinformer or press 0, after which you will immediately be connected to the operator's line.
Also, for each individual region there is an additional city phone number. The list can be found in the directory of the subscriber given to you along with the starter kit. Also, detailed information can be found on the website tele2.ru.
Reference information can also be provided by calling the Tele2 support service from a landline number or even from the phone of other operators. You can do this by calling 8 800 555 0611. It is also free.
If you are planning a holiday abroad, be sure to save the support number, which you may need to resolve issues related to roaming rates and other services. As soon as you cross the border of our country, you can reach the operator by dialing the international phone number +7 951 520 06 11.
It is also noteworthy that no matter where you are during your trip, you do not need to pay for a consultation with a call center specialist.
In the event that the need to resolve your issue is not critical and urgent, and there is no desire to wait for a response from a support service consultant, you can safely use alternative ways connections:
Almighty service for those who value their time and comfort. By registering your account in it, you can easily resolve any issues related to managing your phone number. The extensive functionality of the "Personal Account" includes such services as:
And the interface of the site will win you over with its simplicity. Having used it once, you will realize that it is much more convenient to use it, and not waste time calling support and help desks.
Rostelecom and Tele2 put an equal sign?
Every day, mobile users face various kinds of questions and problems associated with using the services of their operator. For advice and assistance, subscribers can always contact the company's offices, but this is not always convenient. The most convenient and efficient method of obtaining a service certificate is to call the 24-hour hotline.
Subscribers of the operator's network can receive any information support and technical assistance by calling the following numbers:
Contacting the user of the operator's services by phone allows you to:
When calling the short service number of the operator's reference service, the subscriber can perform a number of independent actions:
Using a personal account on the operator's website allows all network subscribers to:
- View and edit personal information.
— Check the status of the account and deposit funds without additional fees.
— View the terms of the current tariff and change it.
- Get information about active options and manage the list of services.
— Receive free statistical information about the services used.
— Fill out an application for the provision of detailed reports on the services consumed by the operator and receive them by e-mail.
— Use the service and access to personal settings free of charge around the clock and without restrictions.
To clarify the details of billing or order a breakdown of expenses, a Tele2 subscriber needs to know how to call the operator for free. For the most common questions, there are self-service services available from your mobile. These services provide you with the information you need quickly and free of charge.
You can call a Tele2 consultant both from the same operator and from a Megafon, Beeline or MTS SIM card. Calls are received from a landline phone.
To ask the operator a question, a Tele2 client can call 611 for free. To find out which number to call, you should refer to the text of the contract or look for information on the envelope with the tariff plan. First, the autoinformer will announce the menu items. There are three options:
From a mobile phone, you can call 611 for free on your home network. When a user is roaming on the territory of the Russian Federation (in Perm, Irkutsk, Voronezh) or outside, for example, in Kazakhstan, you can ask a consultant a question at +7 951 520 0611 . Calling this number is free.
For users of the “Call Cheaper” tariff plan residing in the capital, one more number is available for contacting a consultant from a mobile phone - 8 800 555 0611. A Tele2 employee can also be reached by a federal number, but such calls are paid.
When talking with a representative, they are usually asked to give passport data or a code word. It is appointed during a visit to the office of the company.
If it is not possible to consult help from mobile Tele2, you can call the single number 8 800 555 0611 from MTS, Beeline or Megafon or from a landline phone.
A separate federal number is available for most regions, although some regions do not. The call will be charged. First, the autoinformer will announce the main menu items, then a connection with the consultant will be established. Regional numbers on how to call the Tele2 operator are collected in the table below.
In some regions, there is no federal number for contacting a company representative, since you can call the Tele2 operator using a single service number. For example, in the Nenets Autonomous Okrug, Naryan-Mar and Evenki district, subscribers from a mobile phone can directly call the service number 611.
You can call the indicated federal numbers both from another operator - from MTS, from Beeline or from Megafon, and from the city. Full information is posted on the official website ru.tele2.ru. When you go to the main page, you need to enter your region in the field at the top right (Kazan, St. Petersburg, Yekaterinburg, Irkutsk region, Krasnoyarsk, Rostov).
You can ask a question about the details of the tariff plan or about communication problems not only from a mobile phone, but also directly via the Internet. Although the official website of the operator does not provide online consultations, there are several other options available:
The feedback form is designed for all subscribers of both Russian and foreign operators. You will need to fill in several fields, including the region, contact details and the type of appeal - a regular question, complaint or gratitude. After sending, it remains to wait for a response from a specialist. It will come to the number or email address that was specified by the subscriber.
A letter with a question to the mobile operator is sent directly to the email address [email protected]. Other address for Russia [email protected]. While in Kazakhstan, you can use the mail [email protected].
Upon entering the personal account, the user receives information about the status of the account, details of the tariff, and the availability of paid options. There you can also correct personal data, connect and disconnect services, replenish the balance without commission, order itemization of expenses, receive Internet settings or block the SIM card.
Important: when using the personal account for the first time, the subscriber receives an SMS with a temporary password. You can use this service every time. However, after the first login to your personal account, it is advised to set your own password.
Your personal account shows connected paid services and allows you to disable them to save money. To cancel options, follow these steps.
If the user does not perform any actions on the page within 30 minutes, the user is automatically logged out. This is for data security. To complete the work in your personal account, you need to click on the "Exit" link.
