Under Android control. What to do and how to fix it.
Many users encounter a problem when phone or tablet on Android based starts to be capricious. It seems that nothing happened that could cause a malfunction, but it does not work as it should.
For example, the device has problems with the fact that it is not possible to answer an incoming call, or the device cannot be reached, although the call is in progress. The reason for this may be:
1st: Software glitch - i.e. the problem is the crash software
2nd: Hardware failure- i.e. the problem is in the hardware (i.e., replacement or restoration of spare parts for the gadget is required)
However, do not rush to get upset - in 90% of cases there are problems operation of the system for receiving voice calls and messages smartphone a or Android tablet is to blame software glitch which you can easily fix on your own.
Fixing a software glitch:
Method 1. Quite simple - go to "settings", find there « backup and reset", in which you choose full reset settings with deletion of all data. Be careful, using this method is often effective, but it entails deleting all photos, contacts, passwords, music, games, videos and, in general, all information stored on your smartphone e or tablet e. Therefore, first save everything you need by connecting the gadget to your computer. If this method does not suit you, or if after this the problem is not resolved, see Method 2.
Method 2.
Based on solving problems with communication and network reception phone number and tablets based on Android by introducing additional software. Utilities that control all processes inside gadgets. Today, there are quite a lot of them, however, the fewer functions an application contains, the more effective it is, as a rule. Best monitors system functions, adjusts, and fixes everything possible mistakes settings and synchronization is small and easy to use, free utility for Android devices. Download the app from Google Play and watch it additional options in the description it is possible . After installing the application, all that remains is to launch it. Further, in principle, nothing more is required from you. The application will take full control of the device's functions. (By the way, among other things, the gadget will begin to charge 20% faster, and its performance will also increase significantly, which will affect the loading speed and operation of all applications, games, and the system as a whole. On average, after scanning, the system runs at 50% faster.)
Method 3.
Changing the device software, or as it is also called "re firmware ".This method, as a rule, requires certain skills and can be resolved by contacting the Service Center. To carry out this task yourself, you need to contact the website of the manufacturer of your device, download the utilities necessary for flashing the firmware and the firmware itself, and then reinstall it on your gadget.
If none of the methods brings results, unfortunately, you will have to contact the Service Center for repairing your tablet a or smartphone a.
Incoming calls are not received or the handset does not pick up when incoming call on a smartphone or running Android. What to do and how to fix it.
On Android platform does not dial numbers, does not ring, does not call, nothing happens after dialing the number. What to do and how to fix it.
Many users encounter a problem when phone or The Android tablet starts acting up. It seems that nothing happened that could cause a malfunction, but it does not work as it should.
For example, the device has problems with dialing, outgoing calls, etc.. The reason for this may be:
1st: Software glitch- i.e. the problem is a software glitch
2nd: Hardware failure- i.e. the problem is in the hardware (i.e., replacement or restoration of spare parts for the gadget is required)
However, do not rush to get upset - in 90% of cases there are problems outgoing calls and dialing smartphone a or Android tablet is to blame software glitch which you can easily fix on your own.
Fixing a software glitch:
Method 1. Quite simple - go to "settings", find there "backup and reset", in which you choose full reset settings with deletion of all data. Be careful, using this method is often effective, but it entails deleting all photos, contacts, passwords, music, games, videos and, in general, all information stored on your smartphone e or tablet e. Therefore, first save everything you need by connecting the gadget to your computer. If this method does not suit you, or if after this the problem is not resolved, see Method 2.
Method 2.
Based on solving problems with communication and network reception phone number and tablets based on Android by introducing additional software. Utilities that control all processes inside gadgets. Today, there are quite a lot of them, however, the fewer functions an application contains, the more effective it is, as a rule. The best way to monitor system functions, corrects, and correct all possible settings and synchronization errors is a small, easy-to-use, free utility for Android-based devices. You can download the application from Google Play and see its additional options in the description. After installing the application, all that remains is to launch it. Further, in principle, nothing more is required from you. The application will take full control of the device's functions. (By the way, among other things, the gadget will begin to charge 20% faster, and its performance will also increase significantly, which will affect the loading speed and operation of all applications, games, and the system as a whole. On average, after scanning, the system runs at 50% faster.)
Method 3.
Changing the device software, or as it is also called "re firmware ". This method, as a rule, requires certain skills and can be solved by contacting the Service Center. To carry out this task yourself, you need to contact the website of the manufacturer of your device, download the utilities necessary for flashing the firmware and the firmware itself, and then reinstall it on your gadget.
If none of the methods brings results, unfortunately, you will have to contact the Service Center for repairing your tablet a or smartphone a.
A smartphone or tablet on the Android platform does not dial numbers, does not ring, does not call, nothing happens after dialing the number. What to do and how to fix it.
Many smartphone users encounter this problem when the phone does not accept incoming calls. There are many reasons why this can happen, ranging from a banal software failure to a hardware failure. Today I would like to talk in more detail about the most common reasons why incoming calls are not accepted. Well, and, of course, they will be given useful tips for troubleshooting. Well, let's get straight to the point!
One of the most common reasons why the phone does not accept incoming calls is a malfunction operating system. This is quite a common occurrence, so there is nothing special about it. In general, failures and disruptions in the operation of the OS can be caused primarily by not very good firmware or poor system optimization. As a rule, cheaper phones are from not very famous brands are more often susceptible to this “phenomenon”.
To correct this problem maybe two different ways. The first one, which is also the simplest, is to reboot the phone. You can even simply remove the battery for 10 seconds, then insert it back and turn on the device. In most cases this decision helps.
The second method is to reset to factory settings. If the first solution did not help, it means that the failure occurred at a more global level, and a simple reboot will not fix it. In this case, resetting the settings to their original state helps a lot. You can perform this procedure through the device settings.
The second reason why the phone does not accept incoming calls is airplane mode. Many users like to use the Airplane Mode function so that no one will disturb them for some time. But, as practice shows, a very large percentage forgets to turn it off after this function, as a result of which they do not receive incoming calls.
The solution to this problem is incredibly simple - you just need to disable this function. This can be done either through the status bar or, as it is also called, the “curtain”. You can also disable “Flight” through the settings in the “Networks and Connections” section (on different phones, this section may be called differently). “Airplane mode” is also disabled through the shutdown menu, which is activated when you hold down the power/lock button.
The next reason why the phone does not accept incoming calls is incorrect network detection. Usually the phone automatically detects the network on its own mobile operator, but sometimes malfunctions occur, as a result of which the device switches to the wrong frequency.
In order to fix this problem, you should follow 2 simple steps:
The next reason why the phone does not receive incoming calls is a faulty radio module. Unfortunately, nothing can be done about this. Often, communication modules in devices fail. This can happen due to manufacturing defects, frequent falls of the device, moisture getting inside, etc. The problem can only be corrected in one way - by replacing the module with a new one.
Well, at the end there is a small point dedicated to Samsung smartphones. Very often, many owners complain that their Samsung phone does not receive incoming calls. This happens not only because of the above reasons, but also because of another, separate one, which concerns only devices of this brand. The fact is that if you install Dr. antivirus. Web on a Samsung smartphone, the application automatically blocks most of the numbers from which incoming calls will not be received.
There are two ways to fix this problem. The first is to remove the antivirus and find a replacement for it. The second is to go to the application settings, go to the “Profile” item and there check the box next to “Receive all calls and SMS”. It's simple!
To find out the name and conditions of the current tariff, go to your Personal Account and select the “Tariff” section or dial a free command * 105 * 3 #
You can change the tariff
You can switch to any tariff except the archive one. The cost of the transition is indicated on the page of the selected tariff.
When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid on the new tariff. The charged subscription fee is not recalculated.
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Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
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The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.
The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
If you do not use communication services for more than 90 days with zero or negative balance Personal account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
If you are planning for a long time(more than 90 days) do not use mobile communications, block your number.
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You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
The service operates in two modes:
In any mode, you will receive an SMS with the number of the person who called your previous number.
The service does not work if the balance on the old number is negative or zero, and also if old SIM card blocked.
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To do this, you have the Caller ID service; it allows you to determine the numbers of those who are calling you. The service does not require a connection and there is no subscription fee for it.
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The number may not be identified if the caller has the Anti-AON service activated. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be detected.
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Use any convenient method:
Widget - element of the MegaFon application Personal Area. It is not necessary to log into the application - the remaining minutes, SMS, megabytes, and Personal Account balance will be displayed on the screen of your smartphone.
To use the widget, install the MegaFon Personal Account application on your smartphone/tablet. For OS Android application must be installed in the smartphone memory, not in the SD memory. Go to your smartphone's settings and activate the widget.
The appearance of the widget and the number of balances that will be simultaneously displayed on the smartphone screen differ depending on the OS.
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Choose any convenient way:
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You have already activated the Zero Problems service, with which you can receive SMS, calls in the Home region and call to toll free numbers and 8-800 550-05-00 throughout Russia.
The service is activated free of charge and there is no subscription fee.
The service is available only in the Home region for 30 days from the date of blocking. Does not work in roaming.
To make a call with insufficient balance, use the Call at a friend’s expense service, and your interlocutor will pay for the call. Dial " 000 " and subscriber number, starting with " 8 " or " 7 ", For example: 000792ХXXXXXXX.
The service is valid only for calls to MegaFon numbers.
To credit a conditional amount to your account at any convenient time and continue using the services mobile communications, activate the Promised payment by typing the command * 106 # . The service is paid.
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The detailed report contains all the information about calls, SMS, MMS and Internet access with date, time, duration and cost for a certain period. You can also find out information about roaming costs.
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You can order one-time details for one or several days, periodic ones for a calendar month, or receive a brief summary of all charges and payments monthly.
Your details are stored for 36 calendar months (even after termination of the contract).
If you have activated the “Periodic account detailing” service, then a detailed report is sent to your email once a month (approximately the 10th of each month). You can receive the report the next month after connecting to the service.
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You can get it in several ways:
In your Personal Account you can order details for the last 6 calendar months. Information for an earlier date can be ordered at the nearest salon.
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The subscription fee is charged in accordance with the Subscription Terms.
To find out which subscriptions are connected, go to your Personal Account, select the “Services and Options” section, the “My” subsection, which will display a list of subscriptions connected to your number
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MegaFon does not record subscriber calls.
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You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
If set forwarding does not work, check whether there are any restrictions on your number and whether the number is correct.
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To find out who called you while your phone was turned off, out of network coverage, or while you were unable to answer, activate the Who Called+ service. You will receive an SMS about a missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.
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The service is available to MegaFon subscribers at all tariffs and is provided both in the Home region and in roaming.
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Single number call emergency services:
1 - Fire Department;
2 - police;
3 - emergency;
4 — emergency service gas network.
Emergency numbers:
Emergency - ;
Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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Block the number.
Free blocking period - 7 days. Then the subscription fee begins to be charged. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please notify us as soon as possible. This is necessary so that a thief or person who finds your phone cannot use the money in your account.
Get a new SIM card with your old number.
Try to find the phone.
Contact the police and file a theft report. Your phone may be able to be detected.
If you've lost your iPhone or iPad, use Find My iPhone.
If you have lost your Android phone, use the device search function.
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When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
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The cost of communication services when traveling in Russia may differ from the cost in the Home region. Detailed conditions you can find out in your Personal Account, in the description of your tariff or using a free command * 139 #
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There is no MegaFon network in the Republic of Crimea and Sevastopol, so make sure before your trip that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
How to find out if roaming is enabled on your number:
You can find out the cost of services on the page or in the description of your tariff.
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The easiest and most convenient way is mobile app"MegaFon" or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
No need to change settings while roaming mobile internet.
Note!
Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
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Owners of smartphones running Android OS often encounter situations where the basic functionality of the device malfunctions. So, the problem with the lack of connection to the mobile network and rejection of calls can arise for absolutely any subscriber mobile operator. The phone seems to be turned on and working without failures, but other subscribers cannot get through - the operator reports unavailability, and a busy line signal sounds.
It is important to solve the problem as soon as it is identified, otherwise there is a possibility of missing an important call.
Causes of the problem:
All the reasons why the phone does not receive calls can be divided into two categories:
Among the most common reasons from the cellular network are:
Lack of coverage area. Despite the prevalence of mobile networks and the constant development of new communication transmission standards (3G, 4G, 5G), there are still places where the phone simply does not receive the network. Most often, the problem can be encountered in basements, in areas remote from populated areas. Solution to the problem - if the phone does not receive calls or ring, try moving the device in space, controlling the number of network bars on the screen.
Accidents in mobile networks. If the base station of the mobile operator in whose coverage area you are located is under repair or maintenance, the phone will receive calls every other time. You can wait until the work is completed or connect to another base station by using special utilities for phone.
Lock mobile number. The operator has the right to block a subscriber if he violates the rules of service, or if there is insufficient amount on the account Money. You can verify that you are blocked by calling the blocked number. Instead of the standard message “subscriber is temporarily unavailable”, the operator will notify about “temporary blocking of the subscriber”. You can find out the reason why the phone does not accept incoming calls from your operator.
If third-party or malicious software is installed on the phone, or beta applications that are malfunctioning, the phone will drop incoming calls and other subscribers will not be able to get through.
Solution to the problem:
1. all suspicious applications from your smartphone.
2. Install on your phone, scan the device for viruses.
3. Remove blacklists or check the settings of blockers (such as Antinuisance for Android, Mr. Number, Should I Answer, etc.)
4. As a last resort, you can do it (keep in mind that when resetting, all personal data and downloaded files will be deleted).
Quite a lot of smartphone users are faced with the fact that they cannot get through to them due to the activated mobile Internet function on the smartphone (most often due to connection to 2G networks). Solution:
If the phone does not accept incoming calls, these standards will allow you to simultaneously receive calls from other subscribers and surf the Internet.
This problem is typical for outdated phones, where there is only one module for receiving a radio signal. Despite two slots for SIM cards, while one card is online, the other is simply inaccessible. The only solution is to purchase a smartphone with two radio modules.
Owners of absolutely any Android device may encounter this problem. The solution to the problem is to reboot the phone:
Another way is to enable/disable airplane mode through the Android settings or quick access panel.
If the SIM card is faulty, incoming calls will not work on the device. You can detect a breakdown in the following way:
If current Phone IMEI does not match the factory one, the smartphone may stop receiving mobile calls from other subscribers. Most often, the problem is encountered by users who independently flash the device from one OS to another.
