A delivery notification confirms the delivery of a message Email to the recipient's mailbox, but does not guarantee that it has been viewed or read. A read receipt confirms the opening of the sent message.

In Outlook, the recipient of a message can choose not to receive read receipts. There are other scenarios where read receipts are not sent, such as if the recipient's email program does not support read receipts. It is not possible to force the recipient to send a read receipt.

Request read and delivery notifications for all sent messages

Single message tracking

Tracking responses to receipt receipt

Open the original message that was sent with a delivery request or a read receipt. This message is usually located in the " Sent ".

On the tab message in Group Show press the button Tracking.

Note: Tracking not displayed until at least one receipt has been received. After receiving the first check in mailbox it may take several minutes before the button track will be available.

In this note, I want to touch on the topic of email programs again. Many people prefer to use an email client instead of using the web mail interface. And there are obvious reasons for this.

Setting up a program connection to a mail server is quite simple. Earlier in my blog posts, I mentioned setting up a free email client. outlook express to connect to yandex mail, and connect outlook 2010 to yandex. These notes also talk in some detail about the benefits of using email clients.

At email programs There is one great feature that I want to talk about now. This feature is very useful if you want to be absolutely sure that your e-mail was delivered to the recipient and the recipient read it.

You can set up delivery and read receipts in two different ways.

Setting up notifications for each letter separately

To set up a notification for a particular letter, you need to:
1. create a message in outlook 2010
2. Go to Options menu
3. In the Tracking group of commands, check the box for the required option.
3a. Notify about delivery if you want to know that the message was successfully delivered to the recipient's mail server
3b. Notify as read if you want to know when your message has been read

Setting notifications for all messages

If you want to enable delivery and read receipts for all your messages, follow these steps:
1. Go to the File menu and select Options. The outlook options window will open
2. Select Mail
3. Scroll the slider down to the tracking options
3a. Check the Delivery Notification box to receive delivery confirmation email to the recipient's server.
3b. Check the Read Notification box if you want to receive confirmation that your messages have been read.

Fly in the ointment in a barrel of honey

I want to warn you in advance that not all mail servers support delivery notifications. It depends on the settings of a particular server. Although most mail systems support this useful option.

I made a special video where I show you how to enable delivery and read notifications in Outlook 2010. Watch this video to learn more about how notifications are enabled and how they work.

I wish you a pleasant viewing!

outlook 2010 is a very powerful program for dealing with large volumes of mail. It has rules-based mail distribution mechanisms built into it. Comfortable GUI allows you to mark messages with different colors, thereby creating categories. Also in outlook 2010 it is very convenient to create and store your contacts.

This is just a small list of outlook 2010 features. In future notes, I will tell you more about this program. Stay tuned.

I wish you success and keep in touch!

P.S. Did you understand everything? What is not clear or what else do you want to know?
Write your questions in the comments.

To receive new notes as soon as they appear on the blog, subscribe to the site's newsletter and twitter feed in the subscription panel on the right.

Microsoft Outlook has the ability to track the progress of messages sent by you and their reading by recipients, receiving a notification about the delivery or reading of each message. The content of the notification is then automatically written to the tab Tracking the original message in the Sent Items folder. Can be set automatic deletion notifications from Message list. The message list is the right side of the main window of Microsoft Outlook, which displays the contents of the selected folder.

Changing the rules for marking messages as read

1. On the menu File select a team Options, and then the tab Additionally;

Reading areas next to the message list.

Hiding a message header

1. On the menu View highlight item Sort by, and then select the command customizable.
2. Hide headers and footers.

Hide headers and footers.

View command Reading area, and then click the option on the right or bottom.

Reading area on the menu View and click Turned off.

Reading areas

Change the look and feel of the Reading Pane

To change the rules for marking messages as read:

1. On the menu File select a team Options, and then the tab Additionally.
2. Click the Reading Pane button.
3. Select the required options.

To quickly call context menu for the reading pane, right click on the border Reading areas next to the message list.

To hide the message header:

1. On the menu View highlight item Sort by, and then select the command customizable.
2. Click the More Settings button.
3. In the Reading area box, check the box Hide headers and footers.

To display message headers, uncheck Hide headers and footers.

To change the position of the reading area, select from the menu View command Reading area, and then click the option On right or Bottom.

To turn off the reading pane and see most of the message list, select the command Reading area on the menu View and click Turned off.

To resize the reading area, place the pointer on the left border Reading areas, and then when the cursor changes to a double-headed arrow, drag the border to the right or left.

By default, Outlook blocks external content, such as links to pictures or sounds, in incoming HTML messages. These links in the HTML source are linked to an external web address. When you open or view a message, your computer downloads the external content so that you can display a picture or play a sound. Sometimes spam senders use external content loading to check if an email address is active and add that address to a mailing list. Except for the options set in the dialog box Reading area(on the menu File select a team Options, go to the tab Additionally and click the "Reading Area" button), changes to the reading area cannot be made for all folders at the same time, but must be made for each folder separately.

View messages

As they say, well, where without it. Actually, to view the first three lines of messages in the main window of Microsoft Outlook, just select from the menu View command Autoview. To view the first three lines only unread messages, on the menu View highlight items Sort by And current view, and then select the command Change current view. Click the "More Settings" button and set the radio button unread elements.

Also in Outlook, you can view the contents of any item in the Reading Pane. In particular, it is possible to read the contents of elements, open attachments, follow hyperlinks, use voting buttons, view execution details on the dashboard Details panel. The details pane is the area at the top of the message, appointment, contact, or task window. It contains information about whether the message was replied to, whether it was sent, information about the connection status of the contact using instant messages, and so on.) And respond to invitations to meetings.

On the menu View select a team Reading area, and then click the Right or Bottom option. To hide the reading area in the menu View select a team Reading area, and then click the Disabled button. When reading a message in the Reading Pane, double-click the name in the From, To, or Cc box to get email details for a name.

Reading regular text messages

If you suspect that HTML messages may contain viruses, you can set Microsoft Outlook to automatically display messages you open in plain text format. However, this does not guarantee complete protection against viruses or scripts. Scripts run without precompilation in email messages.

1. On the menu File select a team Options, and then the tab Settings.
2. Click the "Email Options" button and check the box next to Read regular emails as plain text. To include digitally signed messages, check the box next to Read digitally signed emails as plain text.

When reading digitally signed messages in normal format digital signature will not work. The message can be read, but signature verification to determine the sender and authenticity of the message will not be possible. If you want to view the text message in its original format, go to the information panel and select either "Display as HTML" or "Display as Rich Text (RTF)".

Mark messages as read or unread

The titles of unread messages appear in bold in the inbox. The number of unread messages is displayed next to the folder name in the Navigation Pane.

To mark messages manually:

1. Select the messages you want to change:
   • to select adjacent elements, click on the first element, press and hold the Shift key and click on the last element;
   • to select scattered elements, press the Ctrl key and, while holding it, click on the desired elements;
   • To select all items, on the Edit menu, choose Select All.

You can make it easier to select specific items by changing the current view (Views are for viewing the same data in a folder in different order and in different formats. There are standard views for each folder. You can also create your own views.) For example, if you want to find everything messages with the same subject, open the folder containing these messages, select from the menu View command Sort by, and then the command Item. Select the required messages in the view.

2. On the Edit menu, do one of the following:
   • to mark a message as read, select the command Mark as read;
   • to mark a message as unread, select the command Mark as unread;
   • to mark all messages in a folder, select the command Mark all as read.

If a message that was replied to or forwarded to is marked as unread, the open envelope is still displayed as its symbol. However, when sorting, grouping, and filtering, it is treated as unread.

To automatically mark messages in the Reading Pane:

1. On the menu File select a team Options, and then the tab Additionally.
2. Click the Reading Pane button.
3. Check the box next to Mark as read when viewing in the reading pane, and then enter a number in the "Mark as read in n seconds" box.

Change how requests for read receipts are handled

1. On the menu File select a team Options.
2. Click the Tracking Options button.
3. Perform one of the following actions:
   • send read receipts when requested - select the radio button Always send a reply;
   • refusal to send notifications when they are requested - check the box Never send a reply;
   • enable read receipt request notification - select the radio button Ask before sending a response.

Select the action to take after moving or deleting a message

1. On the menu File select a team Options.
2. Click the Mail Options button.
3. In the After moving or deleting an open item list, select the desired action.
4. Check or uncheck the box next to Close original message when replying or forwarding.

Receive notifications when messages are delivered or read

To set up notifications for all messages:

1. On the menu File select a team Options.
2. Click the Mail Options button.
3. Click the Tracking Options button.
4. Check the box next to Read receipt or Delivery notice.

To set up notifications for a single message:

1. In the message window, click the "Options" button.
2. In the Voting and Tracking Options group, check the box next to Notify when this message is delivered or Notify when this message is read.

28.03.2015

Email system administrators who work directly with users are well aware of how they care about the delivery of their messages and, most importantly, read receipts. It's common to send all outgoing messages with delivery and read receipts, and create an Outlook rule to copy notifications to a special folder. If the recipient does not answer for a long time, then a read notification is forwarded and the question is: “Well, when will you answer?”

With such caring users, problems usually do not arise, because. they are used to controlling everything themselves and with a properly functioning mail system they don’t ask unnecessary questions.

Problems arise with users who rarely need to know the status of the letter. It is from them that frequent requests are made that the letter was not delivered to the recipient. In 99% of cases, it was delivered, the recipient simply does not respond.

In order to reduce the number of such requests from users in Microsoft Exchange 2010, the user can control the status of messages himself.

For example, in OWA, you can select a sent message, click right button click and view the delivery report.

The report looks like this.

This means that the message is still in the queue.

And this means that the message was successfully delivered to the external server of the recipient and in most cases reached the recipient.

Similar functionality will be in Outlook 2010, but I haven't tested it yet.

And also the user can check the status of sent messages through ECP.

I think that it will take quite a long time to convince users that they will be able to see the status of messages themselves, but sooner or later they will stop bothering admins by simple problems delivery.