iTunes unable to connect to iPhone
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What should I do if iTunes was unable to connect to the iPhone because the device received an invalid response? I recently wrote an article ““, I advise you to read it.
And today we will consider a situation in which iTunes failed to connect to an iPhone. Let's look at ways to solve this problem.
It is not uncommon for cases when, when synchronizing mobile devices manufactured by Apple with additional iTunes, various errors are thrown.
As a result, the user will not be able to download everything necessary to the apple gadget. The most common error is a system window showing a connection error due to an invalid response from the device.
What to do in this situation? If a window with a similar inscription pops up, then it is worth disconnecting the iPhone from the PC and closing iTunes. After that, you need to find a folder with files called Lockdown. Depending on the operating system, the methods of finding it may differ slightly.
For example, for Mac OS X users, the search is done through the Finder, where "Go" is selected, and then "Go to Folder". Then enter the line /var/db/lockdown and press enter.
IN this case no need to delete the Lockdown folder, only the files it contains. After that, the PC is rebooted.
For those who use Windows systems 7, 8, 10 and Vista will need to go to the Start menu and open the Control Panel section. Then in the upper right corner, find the line "Search" and enter "Show hidden files and folders."
From the list, select "Show hidden files, folders and drives" and click on "OK". After that, to go to desired section, you will need to use the following link "C: /ProgramData/Appl".
In this case, you need to do complete removal folders with Lockdown files, including those from the Recycle Bin, after which the computer is also restarted.
If Windows XP is used, then the algorithm is similar to that of other similar systems, only to go to the desired section, you will need to enter the address "C: / Documents Settings / All Users / Application Data / Apple". Also delete the Lockdown folder and restart your PC.
Sometimes, even after cleaning the Lockdown folder, the error may persist after restarting the PC and then connecting. What to do? In this case, you should update iTunes and try to connect again.
If iTunes failed to connect to the iPhone, because an invalid response was received from the device, even after the update, it is worth uninstalling the program and installing it again.
Another problem is the operation of the anti-virus program installed on the PC. Most often, owners of Kaspersky antivirus encounter an error in the form of an invalid response from the device.
In this case, you will need to go into it, select the "Network" section and disable "Check secure connections". Then try to sync iPhone and iTunes again.
Updating the system is definitely a necessary thing. But there is one very important point. You should not immediately reinstall after the release of the next iTunes update or firmware for iPhone.
I'll explain why. The fact is that when a new version is released, it still has some flaws that the program developers will correct in the future.
Therefore, try to be patient and wait for the moment when the new versions will work fine. Periodically study the information on the forums about the performance of the update.
If the update has already been installed and at the same time you are faced with a situation where an error pops up in the form of an invalid response from the device and you have already tried various options for fixing it, but nothing has changed, you should return to previous version BY ( software) device and iTunes itself.
This action is given 2 weeks from the date of issue new version, then return to the old version iOS programs fail. Therefore, be careful.
Also, during the initial installation or updating of iTunes, a window may appear with the entry "Trust this computer". Most often, this is the moment when users click on the refusal, since it is located on the side where the consent button is usually located. Thus, you will have to repeat your steps again and click on the desired button.
As you can see, there are several options for solving the problem. Also, if you have any difficulties in the operation of the program itself or have encountered any other problem (for example, you cannot synchronize your device with the program after updating, etc.), through the official website of Apple.com in the “Support” section, you can ask a question of interest. This section is intended to provide technical support clients.
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This article explains how to resolve one of the errors that pop up when connecting iPhone to iTunes. We are talking about such an unpleasant situation when iTunes was unable to connect to this iPhone.
If a message with a similar error is displayed when connecting the device to a PC, do not be upset. There are a number of steps you can take to help resolve the issue. Each method is discussed in detail below, and the causes of the problem are given.
If iTunes couldn't connect to iPhone, you need to figure out what's causing it before you can take action to fix the error. Often a way out of the situation is discovered by itself when finding out the cause.
The first thing to do is to check if the USB cable is working. This is the most common factor causing the error. The cord must be intact, it should not have suspicious kinks and damage. The most correct decision is to check the accessory on another iOS device.
It happens that iTunes cannot “recognize” the iPhone in any way due to the presence of problems in the latter. The phone may experience failures that adversely affect its functionality. The solution to the problem in such a situation is very simple: you need to restart the iOS device. It helps 99% of the time.
Sometimes the reason lies in the "stuffing" of the PC. The USB socket may be damaged. Connect the cord to a different port.
If the source of trouble is in the USB socket or its contacts, the best way out is to connect the cord to the connector located on the back of the system unit.
Software and operating system can also "fly". The source of the problems here may be hiding in the wrong start or operation of iTunes. The easiest way out of the situation is to restart the PC. As mentioned above, this primitive procedure is almost always successful.
You can make sure that the source of the trouble is a PC / laptop by connecting an iOS device to another computer.
To fix the error on this operating system, the algorithm of actions will be as follows:
Attention! The Lockdown folder does not need to be deleted. Get rid of files from this folder.
This will complete the operation. The iPhone should, as before, exchange data without problems.
If all the methods above have been tried, but the problem has not been resolved, it remains to resort to the last option. Probably the problem is not in the PC, but in the iPhone. And this means that you need to clean the elements that prevent data exchange. Given the fact that an iOS device does not connect to a PC via iTunes, other software will be required. Suitable iFunBox or iExplorer.
It should be remembered that when erasing a folder, a number of elements will disappear from the iPhone. Restoring the lost is possible from a backup located on a PC. Saving a folder is a must. This will not only save the lost data, but also return them to the iPhone in case of failure.
If this method did not help, there is only one thing left - to go to the repair shop. The owner of an iPhone cannot always cope with the trouble on his own. Often, complex diagnostics of the device are required, which only a specialist can do. For example, at home it is very problematic to detect the operability of USB sockets or to flash the device. The only drawback is the high cost of repairs.
Before going to the repair shop iPhone owner may try to correct the situation himself. And this error is most easily eliminated when, when connecting a PC to iPhone connection not installed. Usually, the device does not connect in any way due to trifling problems that are easily resolved on their own. But any actions on an iOS device must be approached as responsibly as possible so as not to damage the iPhone or its internal parts.
Every iPhone user from time to time is faced with the fact that the day has come when the data from the phone needs to be synchronized to the PC. To do this, the developers have created a universal convenient program, in which, in addition to confidential storage of information, you can also fill your smartphone with a variety of content in the form of movies and music. But what to do if you finally decide to update your information, but your computer displays the error "iTunes could not connect to this iphone"? This article will give you several options for solving the problem.
Do not think that today is not your day. Most often, the problem that itunes cannot read iphone content occurs due to minor errors or inattention, which is common to everyone. Do not think - "Why can't I do this?" Next, we would like to suggest the steps to detect the problem.
1 You need to make sure all your devices are up and running and ready to use. It often happens that users forget to turn on the phone or, more often than not, the smartphone silently runs out of power. A similar situation can also affect a computer, so the item should be taken into account, perhaps it is because of this that synchronization does not occur. 2 The next step is to check the status of the USB port in the computer, you can see some defects, maybe some small specks got into it, which can make it difficult for your computer to “see”. Also, do not forget to repeat the same operation with logging into your iPhone, perhaps it is because of this that it does not connect. 3 If you did not find any visible defects, try using a different cable, perhaps this one is out of order. One of the common problems why iTunes does not see the iPhone is due to the fact that a foreign cable is used.
4 Another important factor why itunes does not see iphone are updates, namely the version of your software on iphone 4, iphone 5, 5s, 6 or iTunes. It happens that this incompatibility is the cause of this problem and does not allow synchronization. That is, the update versions must either match, or your device and the program must be updated to current version. 5 Itunes error could not connect or recognize the iphone, can also be caused by a glitch in the Apple Mobile Device program. 6 The problem could arise if you use non-original devices for recharging, for example in the form of a case or a battery pack, because of this it may not connect. So what to do if itunes does not see the iphone? The first thing to do to determine the problem is to restart all your devices. It often happens that some unknown to us failure in the device prevents programs from correctly recognizing and iphone se cannot be synchronized. So even something as obvious as a reboot can cause itunes to fail to read iphone content. If the reboot did not help, then try the other options below.
1 Check the compliance of all updates or update all devices to the latest version. Also make sure that this version iTunes is compatible with your computer and that the software on your computer is iTunes compatible. If this was the problem, then after the update, everything should synchronize. 2 Try a different USB port, or if available, use a different laptop if the problem is due to a glitch in the Apple Mobile Device. 3 Try disconnecting all accessories from your PC / laptop, only the phone should remain connected.
If the "Trust" warning is displayed, be sure to click the "Trust this device" button. It is also possible that you have already pressed this button before, but the computer did not remember the device or you changed the cable and therefore it needs your confirmation again. Otherwise, the restoration of "trust" will take some time.
The first thing to say is that this process will take you some time. Next, we will tell step by step instructions for windows 10 and Mac OS.
In order to remove the lock, you will need to delete the contents from the lock directory on your PC or laptop.
In order for you to see the window asking you to “Trust” the Mac PC again, you will also need to clear the Lockdown folder .
To solve this problem, you need more patience and it can only work out the second time. But do not be upset, we hope this will help iTunes recognize the iPhone.
First you need to detect this failure in the AppleMobileDevice service. You need to disconnect the USB cable from the phone and on the PC go to Settings Panel, then Uninstalling programs and in this folder find AppleMobileDeviceSupport.
If you find it, then restart the program:
If not found, then:
If all the previous methods were in vain, then we advise you to contact Apple Support.
A window with the message "iTunes could not connect to this iPhone. An unknown error has occurred" appears when the Lockdown directory or its contents are corrupted. Solution - .
The error can also be caused by communication issues, Jailbreak, incorrectly installed/updated iTunes, and antivirus protection Windows.
As a result, a window appears with the following messages:
Since the Lockdown directory is the cause of the connection errors 0xe8000015, 0xe8000003 and others, it is in the Lockdown directory that you should fix the problems in the first place.
Fixing iTunes Connection Errors:
There are many reasons for the appearance of errors, you will have to try and find your own among several possible ones. Often the cause of the error lies in banal things like a bad connection or settings. Windows protection. There are more serious problems that require changes to internal iPhone directories
The main causes of the error:
Depending on the error, its code, as well as recent actions user can find out why the connection between the phone and iTunes is not established.
The error may appear if Windows cannot connect to iTunes, iPhone, Apple Stope, mail server or update server. In this case, the note "An unknown error occurred" or "An error occurred while loading the software" is written in the system window.
Connection error codes, networks, Wi-Fi: 17, 1403, 1004, 1013, 1014, 1015, 3200, 3004.
Sometimes the user has nothing to do with it - problems happen on the Apple side, and then you just have to wait for the update servers to normalize. At the same time, most of the errors can be corrected using the following steps:
If all of the above situations cannot be the cause of the problem, you should proceed to the next step - fix problems with the Lockdown directory.
The Lockdown directory is created after you install iTunes, the first time you connect your iPhone to your computer. The contents of the directory files give Windows the right to modify, write to, synchronize, and otherwise interact with the files on the device. Third-party firmware, jailbreaks, and hacked software greatly increase the chance of problems with Lockdown.
The directory may have a different location and other differences depending on the version of the Windows operating system. Therefore, instructions for fixing errors are slightly different for popular versions of this OS.
If the contents of the directory are corrupted and error 0xe8000015 appears, you need to reset (delete) the directory:
If iTunes is closed, all 6 processes should complete without issue. Need to click on each process right click mouse and select "End Process". The further sequence of actions depends on which version of Windows is used on the computer.
Instruction for Windows 10, 8, 7 and Vista:
IN Windows XP this directory is located at a different address and the process for deleting it is different:
If everything is done correctly, the directory will be deleted from the computer. After that, you need to do the following:
If the problem was caused by the LockDown directory, then it is guaranteed to be solved using the instructions above. Otherwise, it remains to check why else iTunes cannot connect to this iPhone.
Problems on the USB connection side also have unique error codes. From them, you can understand which of the connection components failed. On Windows screen there is an error connecting to the iPhone, an unknown error message and its code.
USB connection failure codes: 13, 14, 1601-1609, 2001-2011, 4005, 4013
The problem is almost guaranteed to be a connection issue if the system issues the following warnings:
In case of errors 13 And 14 the cable may need to be replaced. This often solves the problem if, when trying iPhone connections computer is used cheap Chinese cable instead of the original.
There are a few exceptions:
In this case, make sure that the software Apple software not blocked antivirus programs and Windows firewall.
If reinstalling iTunes and the catalog does not help, you should remove all programs that function with iTunes:
After that, it makes sense to use CCleaner to clean the registry. This can be done manually:
It is advisable to carry out such actions with sufficient experience. Windows work and more than superficial knowledge of the operating system. Removing redundant registry entries can lead to numerous new errors.
You can also go to iPhone or other iOS device and check the remaining free space: sometimes errors occur if the device has less than 1 GB of memory left. To do this, go to "Settings", "General", "Available". It may take some time for the system to display the occupied and remaining space.
"iTunes couldn't connect to this iPhone" error appears on Apple devices when connected to a computer. It can be caused by several factors. Problems can be both with a mobile device, namely outdated software, crashes, etc., with a computer - also failures, blocking from anti-virus software, and from the iTunes service. So we will figure out what exactly influenced the appearance of error 0xe8000015 with an unsuccessful connection to the phone.
Error 0xe8000015To fix the "iTunes could not connect to this iPhone" (0xe8000015) problem, first of all we will check the files that are on your computer for device interaction. To do this, we will delete one folder in the system related to the phone.
Now let's move on to deleting the Lockdown folder. To do this in Windows XP, Vista, 7:
Then reconnect your device (iPhone) to your computer and launch the iTunes store app. With corrected services, you will receive a message from the system about permission to access information, agree by clicking "Continue". To do this, you may need to confirm the actions on the mobile device.
It is important to understand that all services, whether they are online or local computer- these are just programs that can fail at any time, encountering unforeseen tasks on their way. When an error occurred connecting iTunes to an iPhone, Apple online services could have encountered and perhaps they have already been resolved. So try to connect again after some time or check and follow these steps:
If you continue to have a problem with error 0xe8000015 "iTunes could not connect to this iPhone", if none of the solutions helped, do a data recovery using backup storage mobile device.
